Telavox is a Scandinavian cloud communications provider that offers a suite of VoIP, collaboration, and unified communication solutions. Designed with the needs of small to medium-sized enterprises (SMEs) in mind, Telavox provides tools to streamline communication, enhance customer service, and improve collaboration among teams. In this review, we’ll explore Telavox core products, their pricing structure, and weigh the pros and cons for UK businesses.
Telavox products
Telavox offers a range of communication and collaboration tools under one unified platform. These include:
1. Telavox Flow
Telavox Flow is the company’s primary unified communications platform, integrating telephony, messaging, and video conferencing into one seamless system.
- Key features:
- VoIP telephony with HD voice quality
- Instant messaging for internal team communication
- Video meetings with screen sharing capabilities
- Contact centre features such as call queues and IVR
- Mobile and desktop apps for remote access
- CRM integrations (e.g., Salesforce, HubSpot)
- Pricing: Starts from £12 per user/month for basic features, scaling up to £30 per user/month for premium features like advanced analytics, call recording, and contact centre support.
2. Telavox Contact Centre
For businesses needing to manage customer service, Telavox offers a specialised contact centre solution.
- Key features:
- Advanced call routing and queuing systems
- Call monitoring, recording, and reporting tools
- Multichannel support (voice, email, chat)
- Supervisor dashboards with real-time analytics
- Integration with popular CRM platforms
- Pricing: Contact Centre is available as an add-on to Flow, starting at £15 per user/month.
3. Telavox SIP Trunking
Telavox also offers SIP trunking services for businesses looking to move their existing phone systems to the cloud while retaining their on-premise PBX system.
- Key features:
- Cost-effective calling with flexible call packages
- Supports both local and international numbers
- Full scalability for growing businesses
- High-quality voice transmission
- Pricing: SIP trunking services start at £0.01 per minute for outgoing calls, depending on the volume of traffic.
| Product | Key features | Pricing | Pros | Cons |
|---|---|---|---|---|
| Telavox Flow | VoIP telephony, Instant messaging, Video meetings, Contact centre features, CRM integrations | £12 – £30 per user/month depending on features | All-in-one platform, Scalable, CRM integrations, Mobile access | Cost escalates with added features, Overwhelming for smaller teams |
| Telavox Contact Centre | Advanced call routing, Call monitoring & reporting, Multichannel support, Supervisor dashboards | £15 per user/month (add-on to Flow) | Improves customer service, Real-time analytics, Multichannel support | Additional cost, Limited use for very small teams |
| Telavox SIP Trunking | Cost-effective calling, Local & international numbers, Scalable, High-quality voice transmission | From £0.01 per minute (depends on traffic volume) | Cost-effective, Retain on-premise PBX, Scalable with high-quality voice transmission | Pay-per-minute can add up, Requires on-premise PBX |
Pros and cons
Pros of Telavox
- All-in-one platform: Telavox provides a unified solution for telephony, messaging, and collaboration, making it easier for businesses to manage communications without switching between multiple apps.
- Scalable pricing: The tiered pricing system allows businesses to choose the package that fits their needs and budget, with flexibility for growth.
- CRM integrations: Telavox integrates seamlessly with major CRM systems, helping businesses streamline customer interactions and improve service.
- Mobile and remote access: With desktop and mobile apps, Telavox makes it simple for employees to stay connected wherever they are, a huge plus for businesses with remote or hybrid teams.
- Strong customer support: Telavox is known for its high-quality customer service, including a dedicated account manager for personalised support.
Cons of Telavox
- Pricing can add up: While Telavox offers a flexible pricing structure, the cost can escalate quickly when adding on features like the Contact Centre or advanced analytics.
- Limited integrations: Although Telavox integrates with popular CRMs, businesses that rely on niche or industry-specific software may find fewer integration options.
- Complexity for smaller teams: Telavox is built for scalability, but smaller businesses with basic needs might find the range of features overwhelming, especially if they don’t need advanced communication tools.
- Initial setup: Some users have noted that setting up the system and configuring it to match specific workflows can take time and may require technical support.
Verdict – Telavox pricing review
Telavox offers a comprehensive communications platform tailored to SMEs, with robust VoIP services, a feature-rich contact centre, and flexible SIP trunking options.
Its strengths lie in its all-in-one approach, scalability, and seamless CRM integration, making it a great option for growing businesses.
However, smaller companies or those with limited budgets might find the pricing structure a bit steep, especially when advanced features are added.
Businesses looking for a unified solution to streamline communication and customer service processes will likely benefit from Telavox’s offerings, while smaller teams should weigh the pros and cons before committing.
FAQ – Telavox pricing review
Telavox Flow starts at £12 per user/month for basic features. The cost increases up to £30 per user/month depending on advanced features like analytics, call recording, and contact centre capabilities.
No, Telavox Contact Centre is an add-on to Flow. It costs £15 per user/month in addition to the standard Flow subscription, giving access to advanced customer service tools such as call routing and real-time analytics.
Yes, Telavox offers pay-as-you-go pricing for SIP trunking. Rates start at £0.01 per minute for outgoing calls, but pricing varies depending on call volume, making it ideal for businesses of all sizes.
Telavox does not impose a strict minimum user requirement, but its tiered pricing structure means that smaller teams may find the cost per user higher than with solutions designed specifically for smaller businesses.
The most expensive Telavox Flow plan is £30 per user/month. This includes all premium features such as advanced analytics, call recording, CRM integrations, and full contact centre functionality.
Yes, Telavox often offers discounts for businesses that commit to longer-term contracts, such as annual agreements. These discounts can make the service more cost-effective over time, especially for larger teams.
No, Telavox pricing is transparent. However, additional features such as advanced analytics, contact centre tools, and call recording may come at an extra cost, depending on the chosen plan.
Telavox charges for international calls based on the destination and call volume. Rates start at £0.01 per minute, but businesses making frequent international calls should check for specific rates or bundled options.
Yes, Telavox offers a free trial period for potential customers. This allows businesses to test the platform and evaluate whether the features and pricing structure align with their needs before committing.
Yes, Telavox allows businesses to upgrade or downgrade their plans based on changing needs. This flexibility ensures that businesses can scale their communication tools as their requirements evolve without being locked into a rigid plan.