TalkTalk Business has established itself as a key player in the UK telecommunications market, providing a range of services designed specifically for businesses. From small enterprises to large organisations, TalkTalk Business offers flexible and cost-effective solutions tailored to different business needs. This review covers their main TalkTalk Business products, pricing structures, and an analysis of their pros and cons, giving business owners a comprehensive overview of what TalkTalk Business has to offer.
TalkTalk Business products
| Product | Download Speed | Upload Speed | Price (per month) | Key Features |
|---|---|---|---|---|
| Fibre 35 | 40 Mbps | 10 Mbps | £22.95 + VAT | Basic fibre broadband for SMEs |
| Fibre 150 | 150 Mbps | 30 Mbps | £25.95 + VAT | Mid-tier fibre broadband |
| Fibre 500 | 500 Mbps | 75 Mbps | £32.95 + VAT | High-speed fibre for larger businesses |
| Leased Line (100 Mbps) | 100 Mbps | 100 Mbps | £225 + VAT | Dedicated connection, guaranteed uptime |
| Leased Line (1 Gbps) | 1 Gbps | 1 Gbps | Custom pricing | Fully scalable for large enterprises |
| Hosted Voice (Basic) | N/A | N/A | £9.50 + VAT (per user) | Basic VoIP features |
| Hosted Voice (Advanced) | N/A | N/A | £14.95 + VAT (per user) | Advanced VoIP with more features |
| SIM-only | N/A | N/A | £12 + VAT | Flexible mobile plan |
| Unlimited Data | N/A | N/A | £30 + VAT | Unlimited data for heavy users |
Business Broadband
TalkTalk Business offers several broadband packages designed to cater to small and medium-sized enterprises (SMEs) and larger organisations. The broadband packages come in various speeds and service levels to meet different demands.
- Fibre 35:
- Download speed: 40 Mbps
- Upload speed: 10 Mbps
- Price: £22.95 + VAT per month
- Fibre 150:
- Download speed: 150 Mbps
- Upload speed: 30 Mbps
- Price: £25.95 + VAT per month
- Fibre 500:
- Download speed: 500 Mbps
- Upload speed: 75 Mbps
- Price: £32.95 + VAT per month
Leased Lines
For businesses requiring a dedicated and uncontended internet connection, TalkTalk Business provides leased line services. These are ideal for organisations with high bandwidth requirements or for those needing guaranteed uptime and low latency.
- Speeds: From 100 Mbps to 1 Gbps
- Price: From £225 + VAT per month (for a 100 Mbps leased line) The leased line service includes enhanced SLAs, 24/7 monitoring, and customisable bandwidth options.
Hosted Voice (VoIP)
TalkTalk Business also offers Hosted Voice services, a flexible cloud-based business phone system that allows businesses to make calls over the internet. This service is perfect for businesses looking to modernise their phone system without needing a large upfront investment. See our guide to the best business VoIP providers.
- Per user: £9.50 + VAT per month (basic package)
- Advanced packages: Available with more features, with prices starting from £14.95 + VAT per user per month Hosted Voice comes with various features such as call forwarding, voicemail-to-email, and conference calling.
Mobile Solutions
For businesses that require mobile connectivity, TalkTalk Business provides a variety of SIM-only and mobile contracts. They offer flexible plans for both business smartphones and data SIMs, catering to employees who need mobile internet access on the go.
- SIM-only plans: Starting from £12 + VAT per month
- Unlimited data plan: £30 + VAT per month All mobile plans come with competitive data allowances and 5G coverage in selected areas.
Pros of TalkTalk Business
- Cost-effective solutions
TalkTalk Business is known for offering affordable prices compared to many of its competitors. Their broadband and leased line services are competitively priced, making them an attractive option for SMEs. - Dedicated customer support
With a dedicated business customer service team, TalkTalk Business provides around-the-clock support, ensuring that issues are resolved quickly. For customers with leased lines, there are even more enhanced SLAs. - Flexible and scalable solutions
TalkTalk Business offers a variety of products that can grow with a business. Whether a company is looking to start small with basic broadband or scale up with leased lines, TalkTalk Business has options to accommodate various business needs. - Wide product range
The company offers a comprehensive suite of telecommunications products. From broadband to VoIP and mobile solutions, businesses can centralise their communications infrastructure under one provider.
Cons of TalkTalk Business
- Limited full fibre coverage
While TalkTalk Business offers fibre packages, their full fibre coverage can be somewhat limited in rural areas. Businesses located outside major urban centres might struggle to access their higher-tier services like Fibre 500 or leased lines. - Service reliability issues
Some customer reviews have pointed out occasional reliability problems, particularly with the lower-end broadband packages. Businesses heavily reliant on internet uptime might want to consider a leased line to ensure a more stable connection. - Average mobile offerings
While TalkTalk Business does offer mobile plans, their offerings are not as robust or comprehensive as those from major mobile network providers. This might be a drawback for businesses that require sophisticated mobile solutions for employees.
Getting the best prices
When selecting a telecommunications provider for your business, understanding the full scope of costs beyond the headline prices is essential. While TalkTalk Business is known for its competitive pricing, there are additional costs and potential savings that businesses should consider.
Hidden fees
- Installation fees
Some TalkTalk Business products, particularly leased lines and broadband packages, may come with upfront installation fees. These fees can vary depending on the complexity of the installation and location of the business premises. For example, leased line installations may incur significant one-off charges depending on the distance to the nearest network point. - Early termination charges
If you decide to terminate your contract before the agreed term ends, you may be subject to early exit fees. These charges can range from paying for the remainder of the contract to fixed penalty fees. Make sure to check your contract’s terms carefully before committing to avoid unexpected costs in case you need to switch providers or scale down your services. - Extra features and add-ons
While basic packages might meet the needs of smaller businesses, you may want to add optional features such as enhanced security, backup solutions, or additional VoIP functions. These add-ons can increase your monthly bill. For example, TalkTalk’s Hosted Voice comes with a basic package, but advanced features like call recording or integration with CRM systems may cost extra. - Equipment costs
TalkTalk Business typically provides basic routers and equipment with their broadband and leased line services, but upgrading to more advanced hardware (such as higher-capacity routers or multiple VoIP phones) may result in additional one-off or rental costs. Be sure to clarify whether equipment is included or if there will be extra charges.
Discounts and promotions
- Bundling services
One of the best ways to save with TalkTalk Business is by bundling multiple services, such as combining broadband with Hosted Voice or mobile plans. TalkTalk Business often offers discounts for businesses that take up multiple services within the same contract, so it’s worth inquiring about these options when negotiating. - Contract length
Like many telecommunications providers, TalkTalk Business may offer discounts for committing to longer-term contracts. Opting for a two-year or three-year contract could significantly lower your monthly rate compared to shorter-term deals, though this locks you into the provider for a longer period. Businesses confident in their future growth and stability can benefit from this. - Seasonal promotions
Keep an eye out for seasonal or limited-time promotions. TalkTalk Business occasionally runs discounts on broadband or mobile services during key business periods, such as at the start of the financial year or during certain industry events. Signing up during these promotional periods can result in savings or additional perks such as reduced setup fees.
Tips for getting the best prices
- Negotiate your contract
Don’t hesitate to negotiate with TalkTalk Business, especially if you are a larger organisation or require multiple services. By leveraging the volume of your business or bundling multiple services, you may be able to secure better rates or discounts on additional features. - Shop around for alternatives
Before committing, compare TalkTalk Business’s prices and services with other providers. Websites that offer price comparisons for business broadband, leased lines, and VoIP services can help you understand whether TalkTalk is offering a good deal or if there are more competitive options available. - Review your needs regularly
As your business evolves, your telecommunications needs may change. Don’t automatically renew contracts without assessing whether your current package still meets your needs. Contact TalkTalk Business to see if you can renegotiate your rates or switch to a more appropriate package if your usage has changed significantly. - Take advantage of introductory deals
Some of TalkTalk’s best prices are reserved for new customers. If you’re switching from another provider, look for introductory rates or cashback deals. However, be aware that these deals might only apply for the initial months of service, after which standard rates kick in.
Final thoughts – TalkTalk Business pricing review
TalkTalk Business offers a solid range of telecommunications products tailored to meet the needs of UK businesses. Their broadband and leased line options are competitively priced, making them particularly appealing to small and medium-sized enterprises.
However, businesses that depend heavily on mobile solutions or require consistent reliability might find other providers better suited to their needs.
For companies seeking cost-effective broadband, voice, and leased line services, TalkTalk Business remains a worthy contender, especially for those looking for scalable solutions.
FAQ – TalkTalk Business pricing review
TalkTalk Business broadband starts at £22.95 + VAT per month for the Fibre 35 package. Pricing varies depending on speed and service level, with higher-tier packages such as Fibre 500 costing £32.95 + VAT per month. Prices are exclusive of VAT and may include additional setup fees.
Yes, TalkTalk Business may charge installation fees, especially for leased lines and higher-end broadband packages. Fees can vary depending on the complexity of the installation and the location of your premises. Always check the terms when signing up to know the exact installation costs.
Yes, TalkTalk Business offers discounts if you bundle services such as broadband, Hosted Voice, and mobile plans. Bundling can save you money compared to purchasing these services separately, and it simplifies your monthly billing by combining multiple services into one contract.
TalkTalk Business offers flexible contract lengths, typically ranging from 12 to 36 months. Longer contracts often come with discounted monthly rates. However, it’s important to note that early termination fees apply if you cancel your contract before the end of the term.
Hidden costs may include installation fees, equipment rental, early termination charges, and fees for additional features. While TalkTalk Business provides clear pricing for most services, it’s essential to read the fine print of your contract to avoid surprises.
Yes, leased lines from TalkTalk Business are a premium service, starting at £225 + VAT per month for a 100 Mbps connection. Leased lines provide dedicated, uncontended bandwidth, making them ideal for businesses with heavy data requirements or those that require guaranteed uptime.
Cancelling your TalkTalk Business contract early may result in early termination fees. These fees can range from paying for the remainder of your contract to fixed penalties, depending on the terms of your agreement. It’s best to review your contract before deciding to cancel.
Yes, TalkTalk Business offers Hosted Voice (VoIP) services starting at £9.50 + VAT per user, per month. Advanced packages with more features are also available, with prices starting from £14.95 + VAT per user. VoIP services are flexible and scalable, making them ideal for growing businesses.
Yes, TalkTalk Business occasionally offers seasonal promotions and discounts, particularly during key business periods like the start of the financial year. These deals can include discounts on monthly rates, reduced installation fees, or added features at no extra cost.
Yes, particularly for larger businesses or those requiring multiple services, TalkTalk Business may be open to negotiation on pricing. It’s worth discussing your needs and exploring options for bundling services or securing better rates based on your business’s size and contract length.