SureVoIP is a UK-based VoIP provider specialising in delivering tailored business telephony solutions. With a focus on reliability and customer service, SureVoIP offers a range of products designed to enhance communication for businesses of all sizes. In this review, we’ll explore the key products offered by SureVoIP, their pricing structure, and the pros and cons of using their services.
SureVoIP pricing list
| Product | Features | Pricing (per month) | Pros | Cons |
|---|---|---|---|---|
| SureVoIP Hosted VoIP | Unlimited UK calls, mobile and desktop apps, call recording, IVR | £10 per user (basic), £15 per user (advanced) | Scalable, cost-effective, rich features, local support | Advanced features at higher cost, no free trial |
| SureVoIP SIP Trunking | Compatible with most PBX systems, pay-as-you-go or inclusive call packages, fraud protection | £5 per channel, pay-as-you-go or bundled call packages | Cost-effective, compatible with existing PBX systems | Possible hardware compatibility issues |
| SureVoIP Numbers | Local, 03, 0800, and 0845 numbers, number porting, call forwarding | Local: £5, Freephone: £10, National: £7 | Wide selection of number options, call forwarding | Focus on UK market, limited international coverage |
| SureVoIP API | Customised call handling, CRM integration, real-time call data | Pricing available on request | Customisation, integration with third-party apps | No standard pricing, requires technical knowledge |
SureVoIP products
SureVoIP Hosted VoIP
SureVoIP’s flagship hosted VoIP service allows businesses to make calls over the internet, eliminating the need for traditional phone lines. It’s designed for scalability, making it suitable for businesses of all sizes, from small start-ups to larger enterprises. Key features:
- Unlimited UK landline and mobile calls
- Free VoIP-to-VoIP calls
- Mobile and desktop apps for remote working
- Call recording and reporting
- IVR (Interactive Voice Response) systems
SureVoIP SIP Trunking
SureVoIP’s SIP trunking service enables businesses to connect their existing phone systems (PBXs) to the internet, allowing them to make calls via VoIP. This solution is ideal for businesses with traditional PBX setups that want to transition to internet-based calling without replacing their hardware. Key features:
- Compatibility with most PBX systems
- Pay-as-you-go or inclusive call packages
- High-quality call connections
- Fraud protection measures
SureVoIP API
The SureVoIP API allows developers to integrate SureVoIP services with third-party applications. This API is useful for businesses seeking to create customised telephony solutions or automate their communications processes. Key features:
- Customisation of call handling
- Integration with CRM and support systems
- Real-time call data and analytics
SureVoIP Numbers
SureVoIP provides a wide range of geographic and non-geographic numbers, allowing businesses to select local, national, or international numbers to enhance their professional image and target specific markets. Key features:
- Local, 03, 0800, and 0845 numbers
- International numbers available
- Number porting options
- Call forwarding and voicemail services
SureVoIP pricing
SureVoIP’s pricing is transparent and tailored to different business needs. Below is an outline of the typical costs associated with their core products:
- SureVoIP Hosted VoIP
- £10 per user, per month (basic plan)
- £15 per user, per month (advanced plan with additional features such as call recording)
- SureVoIP SIP Trunking
- £5 per channel, per month
- Pay-as-you-go call rates: 1p per minute (UK landlines), 6p per minute (UK mobiles)
- Bundled call packages available at additional cost
- SureVoIP Numbers
- Local numbers: £5 per month
- Freephone (0800) numbers: £10 per month
- National (0845) numbers: £7 per month
- SureVoIP API
- Pricing available on request, depending on usage and integration requirements.
Pros and cons
Pros of SureVoIP
- Scalable solutions – SureVoIP’s services are scalable, making them suitable for businesses of any size. Whether a small start-up or a large organisation, businesses can easily add or remove users as needed.
- UK-based support – Being a UK provider, SureVoIP offers localised support, which is an advantage for businesses that require reliable customer service and technical assistance.
- Cost-effective communication – With affordable plans and competitive call rates, SureVoIP can help businesses reduce communication costs compared to traditional phone services.
- Feature-rich offerings – SureVoIP’s products include a range of features such as call recording, IVR, and mobile apps, helping businesses enhance their communication systems and improve customer engagement.
- Flexibility with SIP trunking – For businesses with existing PBX systems, SureVoIP’s SIP trunking service provides a cost-effective way to switch to VoIP without needing to overhaul their entire infrastructure.
Cons of SureVoIP
- Limited international presence – While SureVoIP provides international numbers, their services are primarily focused on the UK market. Businesses with a strong international presence may find other providers with more comprehensive global coverage.
- No free trial – SureVoIP does not offer a free trial, which could be a disadvantage for businesses that want to test their services before committing to a long-term plan.
- Advanced features at a premium – While the basic plans are competitively priced, some of the more advanced features, such as call recording and advanced reporting, are only available on higher-priced plans.
- Potential hardware compatibility issues – Although SureVoIP SIP trunking is designed to work with most PBX systems, businesses may still encounter compatibility issues depending on the age or complexity of their existing hardware.
Verdict – SureVoIP pricing review
SureVoIP offers a robust range of VoIP solutions tailored to meet the communication needs of UK businesses.
Their hosted VoIP, SIP trunking, and API services are feature-rich and cost-effective, making them an appealing choice for businesses looking to modernise their telephony systems.
While their focus is predominantly on the UK market, the scalability of their services, combined with local support and competitive pricing, makes them a strong contender in the business VoIP sector.
However, businesses should weigh the additional costs for advanced features and ensure compatibility with existing systems before making the switch.
FAQ – SureVoIP pricing review
SureVoIP Hosted VoIP costs £10 per user for the basic plan, and £15 per user for the advanced plan. The advanced plan includes additional features such as call recording and advanced call reporting, which are ideal for businesses with more complex communication needs.
SureVoIP SIP trunking is priced at £5 per channel, per month. Calls are charged on a pay-as-you-go basis, with UK landline rates at 1p per minute and UK mobile rates at 6p per minute. Bundled call packages are also available.
SureVoIP offers local numbers at £5 per month, Freephone (0800) numbers at £10 per month, and National (0845) numbers at £7 per month. These prices make it easy for businesses to enhance their reach with various geographic and non-geographic number options.
Yes, SureVoIP offers bundled call packages alongside their pay-as-you-go options. These packages can provide cost savings for businesses with high call volumes. The specific pricing and details of these bundles are available on request, depending on the business’s needs.
SureVoIP typically does not charge a setup fee for its hosted VoIP service. However, there may be additional costs for hardware or complex installations, especially for businesses implementing SIP trunking with existing PBX systems. It’s best to confirm setup details directly with SureVoIP.
SureVoIP may provide discounts for businesses that commit to longer-term contracts. While specific discounts are not publicly listed, businesses can discuss pricing options with SureVoIP’s sales team to negotiate contract terms and potentially reduce monthly costs.
SureVoIP API pricing is not listed publicly. Businesses interested in the API for integrating their communications systems should contact SureVoIP directly to receive a customised quote, which will depend on usage, integration requirements, and other factors specific to the business.
Yes, SureVoIP charges extra for international numbers, though the exact fees vary depending on the country and type of number. Businesses can choose from a wide range of international numbers, and pricing details are provided upon request for specific regions.
SureVoIP provides number porting services for a fee. The exact cost depends on the number being ported and the complexity of the transfer process. Businesses looking to retain their existing numbers when switching to SureVoIP should inquire about the associated porting fees.
SureVoIP’s call rates are competitive, with UK landline calls priced at 1p per minute and UK mobile calls at 6p per minute. These rates are comparable to other VoIP providers in the UK market, making SureVoIP a cost-effective option for business communication.