For businesses in the UK seeking robust and reliable cloud telephony solutions, Sipgate offers a range of packages tailored to meet different business sizes and communication needs. With over 150 features, Sipgate is known for its flexible pricing plans, allowing businesses to port their phone numbers and cancel monthly if required. In this review, we’ll explore the products offered by Sipgate, highlighting key features, pricing, and the pros and cons of each option.
Sipgate pricing list
| Plan | Business S | Business L | Business XL | Enterprise |
|---|---|---|---|---|
| Price | £12.95 per user/month | £17.95 per user/month | £22.95 per user/month | Custom pricing for 10+ employees |
| Minimum users | 2 | 2 | 2 | 10+ employees |
| Devices per user | 2 | 2 | 2 | 2+ |
| Additional devices | £4.95 per device | £4.95 per device | £4.95 per device | £4.95 per device |
| Free trial | 30 days | 30 days | 30 days | Not specified |
| Port number | Yes | Yes | Yes | Yes |
| Cancel anytime | Yes | Yes | Yes | Not specified |
| International calls | EU calls not included | EU calls not included | EU call package included | Global call handling, premium support |
| MS Teams integration | No | No | No | Yes |
| Call centre features | No | No | No | Yes |
| Premium support | No | No | No | Yes |
| Main features | – Over 150 features – Landline calls – Sipgate App (CLINQ) – Event list – Visual routing – Time-based routing – Custom Caller-ID – User management – Call groups | – Everything in Business S plus – Call queuing – IVR (Interactive Voice Response) – Busy lamps – UK call package | – Everything in Business L plus – EU call package | – Cloud telephony plus, premium features – MS Teams integration – Call centre & hotline features – Key accounting – SSO with SAML 2.0 – Premium support |
| Call handling options | Call routing, custom Caller-ID | Call queuing, busy lamps | Includes UK & EU call packages | Call centre and hotline call handling |
| Interactive Voice Response (IVR) | No | Yes | Yes | Yes |
| Call queuing | No | Yes | Yes | Yes |
| Busy lamps | No | Yes | Yes | Yes |
| Visual routing | Yes | Yes | Yes | Yes |
| User management | Yes | Yes | Yes | Yes |
| Custom Caller-ID | Yes | Yes | Yes | Yes |
| Call groups | Yes | Yes | Yes | Yes |
| UK call package | No | Yes | Yes | Yes |
| EU call package | No | No | Yes | Yes |
| Statistics & reports | No | No | No | Yes |
| SSO with SAML 2.0 | No | No | No | Yes |
| Mobile integration | Sipgate App (CLINQ) | Sipgate App (CLINQ) | Sipgate App (CLINQ) | Yes, with MS Teams integration |
| Customer support | Basic support | Basic support | Basic support | Premium support |
| Target business size | Small businesses, startups | Small to medium businesses | Medium to large businesses | Large businesses with 10+ employees |
| Best for | Basic telephony needs, limited budgets | Businesses needing advanced call handling | International businesses needing EU call support | Large businesses with complex telephony needs |
Additional details:
- Call handling options: From basic call routing in Business S to advanced call queuing and hotline features in the Enterprise plan, Sipgate scales its features depending on your business’s needs.
- Interactive Voice Response (IVR): Available in the Business L plan and higher, IVR automates call handling and improves efficiency for companies with high call volumes.
- Mobile integration: All plans include Sipgate’s app, CLINQ, for mobile devices, making it easy to manage calls on the go. The Enterprise plan adds further integration with Microsoft Teams.
- Customer support: While Business S, L, and XL plans include standard customer support, the Enterprise plan offers premium support for businesses requiring faster issue resolution and more personalised service.
- Reports and analytics: Enterprise customers benefit from detailed statistics and reporting, allowing them to track telephony usage, customer service metrics, and more.
- Security and compliance: The Enterprise plan includes Single Sign-On (SSO) with SAML 2.0, adding an extra layer of security for businesses concerned with data protection and compliance.
Sipgate packages and pricing
Sipgate offers four main packages: Business S, Business L, Business XL, and Enterprise, each designed for different business needs. Here’s a breakdown of the pricing and features included in each tier:
1. Business S – £12.95 per user/month
- Price: £12.95 per user/month (minimum of 2 users)
- Devices: 2 devices per user
- Additional devices: £4.95 per device
- Features included:
- Over 150 features
- Landline calls
- Sipgate app (CLINQ)
- Event list
- Visual routing
- Time-based routing
- Custom Caller-ID
- User management
- Call groups
The Business S plan offers a comprehensive range of essential features suited for small businesses. It’s affordable, with the added flexibility of connecting two devices per user, making it ideal for startups or companies that need a simple and effective communication solution.
2. Business L – £17.95 per user/month
- Price: £17.95 per user/month (minimum of 2 users)
- Devices: 2 devices per user
- Additional devices: £4.95 per device
- Features included:
- Everything from the Business S plan plus:
- Call queuing
- Interactive Voice Response (IVR)
- Busy lamps
- UK call package
For growing businesses with more complex needs, Business L offers a significant upgrade. The addition of call queuing and IVR makes it suitable for handling higher call volumes. The UK call package provides additional value for companies with heavy domestic call traffic.
3. Business XL – £22.95 per user/month
- Price: £22.95 per user/month (minimum of 2 users)
- Devices: 2 devices per user
- Additional devices: £4.95 per device
- Features included:
- Everything from the Business L plan plus:
- EU call package
For businesses with international reach, particularly within Europe, the Business XL package offers all the benefits of the previous tiers, with the addition of an EU call package. This plan is ideal for companies that need to regularly communicate with clients or partners within the EU, offering cost savings on calls.
4. Enterprise – Custom pricing for companies with 10+ employees
- Features included:
- Cloud telephony plus
- MS Teams integration
- Statistics and reports
- Call centre & hotline features
- SSO with SAML 2.0
- Key accounting
- Premium support
The Enterprise plan is tailored for larger companies with more than 10 employees. It’s designed for businesses that require advanced telephony features and deeper integration with tools like Microsoft Teams. The inclusion of call centre and hotline functionalities makes it perfect for customer service-driven businesses, while premium support ensures that any issues are promptly addressed.
Pros and cons of Sipgate solutions
Pros:
- Comprehensive feature set: Sipgate’s packages come with over 150 features, providing plenty of flexibility for businesses of all sizes.
- Scalability: With plans ranging from small business options to enterprise-level solutions, Sipgate can grow with your company.
- Affordable additional devices: At £4.95 per device, Sipgate makes it easy to add extra devices for users who may require more than the two included in the plans.
- Flexible cancellation policy: Sipgate allows monthly cancellations, giving businesses the freedom to adjust or change their plan without long-term commitment.
- EU call package (Business XL): The inclusion of an EU call package in the higher-tier Business XL plan can save costs for businesses with European operations.
- Enterprise-grade options: The Enterprise package offers powerful tools like MS Teams integration, statistics, reports, and premium support, which are crucial for larger organisations.
Cons:
- Minimum user requirement: All plans require at least two users, which may not be ideal for solo entrepreneurs or very small businesses.
- Pricing for larger teams: While the basic plans are affordable, larger teams could find the costs adding up, especially with the added costs of extra devices.
- Limited international options: While Business XL includes an EU call package, there’s no mention of discounted rates for calls outside the EU, which could be a downside for globally operating businesses.
Conclusion – Sipgate pricing review
Sipgate provides a solid range of cloud telephony options for businesses in the UK, with plans designed to suit companies of various sizes and needs. Its affordable pricing and extensive feature set make it an attractive option for many businesses, from small startups to large enterprises.
However, the two-user minimum and added costs for extra devices might make it less appealing to very small teams.
Nonetheless, for companies looking to scale their communication infrastructure, Sipgate’s flexible packages and premium features offer great value.
Alternatives
FAQ – Sipgate pricing review
Sipgate’s entry-level plan, Business S, starts at £12.95 per user per month. This plan requires a minimum of two users and includes over 150 features, making it ideal for small businesses or startups that need affordable, feature-rich communication solutions.
Yes, Sipgate charges £4.95 for each additional device per user across all Business plans. Each user can connect two devices, but if more are needed, this small fee makes it affordable to expand your telephony setup as your business grows.
Yes, Sipgate offers a 30-day free trial across its Business S, L, and XL plans. This allows you to test the platform and its features without any upfront commitment, giving businesses flexibility to see if Sipgate suits their needs.
Yes, Sipgate allows monthly cancellations, offering businesses flexibility to adjust or end their subscription as needed. This is particularly beneficial for companies that want to avoid long-term contracts or need to scale their telephony solutions based on changing business requirements.
Sipgate includes an EU call package with the Business XL plan, which is ideal for businesses with clients or partners in Europe. For companies outside Europe, the Enterprise plan offers global call handling, but pricing details will vary based on custom requirements.
No, Sipgate’s call centre features are only available in the Enterprise plan. This plan is designed for larger businesses with advanced telephony needs, such as call routing, hotline management, and detailed reporting, making it perfect for customer support-driven companies.
The graphic doesn’t indicate any discounts for annual payments, but you should contact Sipgate directly to confirm if long-term commitments offer financial incentives. Most of their plans are based on monthly subscriptions, offering flexibility for businesses to scale up or down as needed.
Premium customer support is only available with the Enterprise plan. Standard support is provided with the Business S, L, and XL plans. Premium support ensures faster issue resolution and tailored assistance, which is particularly useful for larger businesses with more complex telephony setups.
No, UK call packages are included from the Business L plan onwards, while the EU call package is only available in the Business XL and Enterprise plans. For businesses that frequently make international calls within the EU, the Business XL plan offers significant value.
Yes, but only with the Enterprise plan. This integration is ideal for large businesses using Microsoft Teams for communication and collaboration. It allows seamless telephony integration within Teams, along with advanced call handling features, reports, and premium support.