Ringover and RingCentral are two leading VoIP and unified communication solutions, both offering a wide array of features designed to streamline communication. However, while they share many similarities, each has distinct strengths, costs, and features that may suit different types of businesses. In this analysis, we compare Ringover vs RingCentral in detail to help UK businesses decide which solution best fits their needs.
Overview of Ringover vs RingCentral
Ringover is a cloud-based phone system that offers call management, video conferencing, and team messaging. It is especially popular for small and medium-sized enterprises (SMEs) and startups due to its intuitive interface and flexible pricing. Ringover’s key selling points include its ease of use and integration capabilities with popular CRM systems such as Salesforce, HubSpot, and Zoho.
RingCentral, on the other hand, is a more established player in the unified communications as a service (UCaaS) market. It offers a comprehensive platform that includes VoIP services, video conferencing, team messaging, file sharing, and more. RingCentral is known for its robust infrastructure and ability to support larger enterprises with extensive features and scalability.
| Category | Ringover | RingCentral |
|---|---|---|
| VoIP and call management | – Basic VoIP with advanced call routing features – CRM integrations with Salesforce, HubSpot, Zoho – Real-time call analytics | – Advanced VoIP features with multi-level IVR – Customisable call handling, queues, and reporting – CRM integrations with Salesforce, Microsoft Dynamics, Zoho, etc. |
| Video conferencing | – Up to 12 participants included – Basic features for small meetings | – Supports up to 200 participants – Includes breakout rooms, screen sharing, and meeting analytics |
| Team messaging | – Basic team messaging and file sharing – Suitable for SMEs but lacks task management | – Full team collaboration with messaging, task management, file sharing – Strong integration with Google Workspace, Microsoft 365 |
| Integrations | – Limited to CRM tools like Salesforce, HubSpot, Zoho | – Over 200 integrations, including CRM, HR, and project management tools |
| Mobile app experience | – Good mobile app with essential features – Syncs with desktop version | – Comprehensive mobile app with all features from desktop version – Excellent for remote teams |
| Security | – Industry-standard encryption – Secure access protocols | – Enterprise-grade security – Multi-factor authentication – GDPR, HIPAA, SOC 2 compliance |
| Pricing | – Smart: £19 per user/month – Power: £39 per user/month – Enterprise: Custom pricing | – Essentials: £19.99 per user/month – Standard: £24.99 per user/month – Premium: £32.99 per user/month – Ultimate: £39.99 per user/month |
| Video meeting participants | – Up to 12 participants | – Up to 200 participants |
| Call analytics | – Basic call analytics included | – Advanced call reporting and analytics available in higher tiers |
| Scalability | – Suitable for SMEs and startups | – Highly scalable for large enterprises |
| User interface | – Intuitive and easy to use | – Feature-rich, but may require more setup time |
| Customer support | – Standard email and phone support – 24/7 available for higher-tier plans | – 24/7 support across most plans – Extensive knowledge base and community support |
| Best for | – Small to medium-sized businesses – Startups and teams needing simple CRM integration | – Larger enterprises needing advanced collaboration, security, and scalability |
Key feature comparison
1. VoIP and call management
Both Ringover and RingCentral offer strong VoIP features, including call forwarding, call recording, voicemail, and auto-attendants.
- Ringover allows businesses to make and receive calls via its desktop and mobile apps. It provides advanced call routing features and integrations with CRMs for easier call management. Ringover also boasts real-time analytics that help businesses monitor call performance.
- RingCentral offers a slightly more advanced suite of call management features, with additional functionalities such as advanced call reporting, call queues, and multi-level IVR (interactive voice response). RingCentral’s call handling and routing features are highly customisable, making it ideal for larger organisations with more complex communication needs.
2. Video conferencing
Video conferencing has become a core part of business operations, and both platforms support this functionality.
- Ringover includes video conferencing for up to 12 participants as part of its standard package. While this is adequate for SMEs, it may fall short for larger teams or more substantial client presentations.
- RingCentral excels in this area, with its video conferencing solution supporting up to 200 participants in its higher-tier plans. It also offers robust features like screen sharing, breakout rooms, and meeting analytics, making it more suitable for businesses that rely heavily on large-scale video conferencing.
3. Team messaging and collaboration
- Ringover integrates team messaging and collaboration tools into its platform, but this functionality is somewhat limited compared to its competitors. It offers basic messaging, file sharing, and team chat but lacks more advanced features like task management and project collaboration.
- RingCentral is a leader in this space, offering a fully integrated messaging platform that allows for file sharing, task assignment, and collaboration in one place. Teams can create channels, hold conversations around specific topics, and integrate with other productivity tools like Google Workspace and Microsoft 365.
4. Integrations
Both platforms support integrations with popular third-party tools, but the scope and depth vary.
- Ringover integrates seamlessly with CRM tools such as Salesforce, HubSpot, and Zoho, making it a great choice for businesses looking to align their communication system with their sales and customer support functions.
- RingCentral offers a wider range of integrations, supporting over 200 third-party applications, including CRM systems, HR tools, project management platforms, and more. This makes it ideal for businesses that require a more flexible and interconnected ecosystem of software solutions.
5. Mobile app experience
The ability to manage communication from mobile devices is crucial in today’s business environment.
- Ringover provides a solid mobile experience, allowing users to manage calls, messages, and video meetings on the go. The app is user-friendly and integrates well with its desktop version.
- RingCentral’s mobile app offers a more robust experience, with the same features as its desktop counterpart. Its app supports video conferencing, messaging, and call handling, making it a true mobile office for businesses with remote teams or field workers.
6. Security
Both platforms take security seriously, but RingCentral’s approach is more extensive.
- Ringover uses encryption for calls and data, along with secure access protocols to protect business communications. It meets industry standards for data security.
- RingCentral goes further, offering enterprise-grade security with multi-factor authentication, encryption, and compliance with various regulations like GDPR, HIPAA, and SOC 2. This makes it a more attractive option for larger businesses with strict security requirements.
Ringover vs RingCentral pricing comparison
Cost is often a deciding factor for businesses when choosing between communication platforms.
Ringover offers three main pricing tiers:
- Smart: £19 per user/month
- Power: £39 per user/month
- Enterprise: Custom pricing
The basic plan includes unlimited calls to over 80 destinations, while higher-tier plans unlock more advanced features such as detailed call analytics and advanced integrations.
RingCentral offers four pricing tiers:
- Essentials: £19.99 per user/month
- Standard: £24.99 per user/month
- Premium: £32.99 per user/month
- Ultimate: £39.99 per user/month
All plans include unlimited calls within the UK and to the US/Canada. As you move up the tiers, you gain access to more advanced features such as multi-level IVR, analytics, and CRM integrations.
Pros and cons
Pros and cons of Ringover
Pros:
- Affordable for SMEs
- Intuitive interface
- Strong CRM integrations
- Easy to deploy and scale
Cons:
- Limited video conferencing capacity
- Fewer collaboration features compared to larger platforms
Pros and cons of RingCentral
Pros:
- Extensive feature set
- Strong security and compliance
- Robust video conferencing and team messaging tools
- Large-scale enterprise support
Cons:
- Higher cost for premium features
- Can be complex to set up for smaller teams
Which platform is right for your business?
- Choose Ringover if you’re a small to medium-sized business looking for an affordable, easy-to-use VoIP and communication system with excellent CRM integrations. Ringover’s pricing and feature set are particularly attractive to startups or smaller teams that don’t need large-scale video conferencing or extensive collaboration tools.
- Choose RingCentral if you’re a larger organisation that needs a robust and scalable UCaaS platform with advanced features, security, and compliance capabilities. RingCentral is ideal for businesses that require comprehensive communication solutions, including large-scale video conferencing, task management, and deep integration with a wide array of third-party applications.
Conclusion – Ringover vs RingCentral
Both Ringover and RingCentral offer excellent communication solutions, but their differences make them suitable for different types of businesses.
Ringover is perfect for smaller organisations that need a cost-effective solution, while RingCentral’s more advanced feature set is best suited for larger enterprises with more complex communication needs.
FAQ
Ringover is typically better for small businesses due to its affordable pricing and ease of use. It offers essential communication features without overwhelming smaller teams. RingCentral, while more feature-rich, can be overkill for smaller operations unless they need advanced functionalities or plan to scale.
Yes, both platforms offer video conferencing. Ringover allows up to 12 participants, making it suitable for smaller meetings. RingCentral, however, supports up to 200 participants and includes advanced features like breakout rooms and meeting analytics, ideal for larger teams or client presentations.
Both Ringover and RingCentral provide strong CRM integrations. Ringover integrates with popular CRMs like Salesforce, HubSpot, and Zoho. RingCentral, however, supports a broader range of integrations across CRMs and other third-party applications, offering more flexibility for larger or more complex businesses.
Ringover tends to be more affordable, especially for SMEs, with pricing starting at £19 per user/month. RingCentral’s entry-level plan is priced similarly but its higher-tier plans with more advanced features are significantly more expensive, starting at £24.99 and going up to £39.99 per user/month.
RingCentral’s mobile app offers a more comprehensive experience, including all desktop features like video conferencing, messaging, and call handling. Ringover’s mobile app is strong for essential features like calls and messages, but lacks the depth of RingCentral’s mobile functionality for larger teams or remote workers.
RingCentral provides more advanced call management features, including multi-level IVR, customisable call queues, and detailed call reporting. Ringover, while also offering strong VoIP functionality, focuses on basic call routing and CRM integration, making it more suitable for smaller teams with simpler needs.
RingCentral has a more robust security setup, offering enterprise-grade security, multi-factor authentication, and compliance with regulations like GDPR, HIPAA, and SOC 2. Ringover also prioritises security, using encryption and secure access protocols, but it is not as comprehensive as RingCentral for larger enterprises.
RingCentral is better for team collaboration, with extensive messaging, task management, and file-sharing capabilities. It supports productivity tools like Google Workspace and Microsoft 365. Ringover offers basic messaging and file-sharing features but lacks the advanced collaboration tools that larger businesses may need.
RingCentral scales better due to its extensive feature set, integrations, and ability to handle large teams with complex communication needs. Ringover is ideal for small to medium-sized businesses but may not support the advanced functionalities that a growing enterprise requires.
Businesses with smaller teams, simpler communication needs, or a focus on CRM integration should choose Ringover. Its intuitive interface and affordable pricing make it ideal for SMEs or startups. RingCentral is more suited for larger enterprises needing advanced collaboration, security, and scalability options.