Ringover is a well-established cloud communications provider offering a range of solutions designed for businesses seeking seamless telephony, communication, and collaboration tools. This review explores the core products offered by Ringover, their pricing structure, and the advantages and disadvantages for UK businesses.
Key Ringover products and pricing review
| Product | Key Features | Pricing | Pros | Cons |
|---|---|---|---|---|
| Ringover Voice | Unlimited calls, IVR, Call recording, CRM integration, Call analytics | £19 per user/month (standard) | Comprehensive call features, Easy integration, Cost-effective | Limited customisation in standard plan |
| Ringover Call Centre | Call queue management, Call whispering, Custom routing, Performance reports | £49 per user/month (Advanced) | Advanced call centre tools, Suitable for sales teams | Higher cost for advanced features |
| Ringover Messaging | Team chat, SMS messaging, Integration with other tools | Included in £19 per user/month plan | Real-time communication, Easy collaboration | Basic functionality, Limited SMS volume |
| Ringover Video | HD video calls, Screen sharing, Secure sessions, Calendar integration | Included in £19 per user/month plan | Flexible video conferencing, Secure sessions | Lacks advanced video conferencing features |
| Ringover Analytics | Custom reports, Performance tracking, Real-time data visualisation | £29 per user/month (Business) | Detailed insights, Customisable reports | Available only in higher-tier plans |
1. Ringover Voice
Ringover Voice is the company’s flagship VoIP solution, providing cloud-based phone systems that enable businesses to make and receive calls through the internet. It includes features like unlimited calls, call routing, call analytics, and integrations with CRM systems such as Salesforce and HubSpot.
Key features:
- Unlimited calls to 110+ destinations
- IVR (Interactive Voice Response)
- Call recording and voicemail transcription
- CRM integration
- Real-time statistics and reporting
Pricing: Starts at £19 per user per month (standard plan), with additional features available in higher-tier plans like Business and Advanced.
2. Ringover Call Centre
Ringover Call Centre is designed for businesses with dedicated customer service or sales teams. This solution offers advanced call management tools, including real-time call monitoring, performance tracking, and automatic call distribution (ACD).
Key features:
- Call queue management
- Team supervision and call whispering
- Customisable call routing
- Detailed performance reports
- Integration with CRM platforms
Pricing: Available as part of the Advanced plan, which starts at £49 per user per month. Customised pricing may apply for large teams or enterprise requirements.
3. Ringover Messaging
Ringover Messaging offers businesses the ability to communicate with customers and colleagues through instant messaging and SMS. This solution enables real-time collaboration within teams and provides an additional channel for customer support.
Key features:
- Internal team chat
- SMS messaging to customers
- Integration with other communication tools
Pricing: Included in the standard plan (£19 per user per month).
4. Ringover Video
Ringover Video provides video conferencing solutions suitable for virtual meetings, team collaboration, and remote work. It supports HD video calls and screen sharing, making it a useful tool for businesses needing flexible and secure video communications.
Key features:
- HD video calls and screen sharing
- Meeting scheduling and calendar integrations
- Secure video sessions
- Recording options
Pricing: Included in the standard plan (£19 per user per month).
5. Ringover Analytics
Ringover Analytics offers businesses detailed insights into call performance and agent productivity. The tool helps managers track KPIs such as average handling time, missed calls, and call volume by using intuitive dashboards.
Key features:
- Customised reporting
- Performance tracking
- Real-time data visualisation
Pricing: Available as part of the Business plan at £29 per user per month.
Pros of Ringover solutions
- Comprehensive feature set: Ringover offers a wide range of communication tools, including voice, video, messaging, and analytics, catering to businesses of all sizes.
- Easy CRM integration: The platform integrates smoothly with popular CRM tools, making it easier for teams to manage customer relationships and streamline workflows.
- Scalability: With flexible pricing plans and scalable features, Ringover is suitable for small businesses as well as larger enterprises with complex needs.
- Intuitive interface: The platform is user-friendly and doesn’t require extensive training, making it easy to implement and use across teams.
- Reliable support: UK businesses benefit from Ringover’s customer support, which is known for being responsive and helpful in addressing issues.
Cons of Ringover solutions
- Pricing for advanced features: While the standard plan offers good value, businesses needing advanced call centre tools or detailed analytics must pay for higher-tier plans, which may increase overall costs for larger teams.
- Limited customisation in lower plans: Businesses using the standard plan may find limited customisation options compared to the more advanced tiers.
- Complex set-up for large teams: While Ringover is easy to use for small businesses, larger enterprises with extensive needs might require more time and resources for the initial set-up and implementation.
Getting the best prices
When evaluating Ringover’s solutions, it’s important for businesses to consider not just the advertised prices, but also potential additional costs that may arise depending on usage, features, and support needs.
Hidden fees to watch out for
While Ringover’s pricing structure is relatively transparent, there are a few extra costs that UK businesses should be aware of:
- Call charges outside of free destinations: Ringover offers unlimited calls to over 110 countries, but any calls made to destinations not included in this list may incur extra charges. It’s crucial to check the list of included countries if your business has international operations.
- Storage fees for call recordings: The call recording feature is included in most plans, but for businesses with extensive call recording needs, there may be additional charges for long-term storage or access to archived calls.
- Customisation and support: Larger enterprises requiring tailored solutions, such as custom call routing or premium support, might face additional fees. These services are often priced on a case-by-case basis.
Discounts and promotions
Ringover offers various discounts and promotions that can help businesses reduce costs, especially if they are looking to commit to long-term contracts or deploy the platform at scale:
- Annual subscription discounts: By choosing an annual plan instead of a monthly subscription, businesses can benefit from significant savings. Typically, discounts range from 10% to 20% for businesses that pay for the entire year upfront.
- Volume-based discounts: For businesses with a large number of users, Ringover offers volume-based pricing, which can substantially reduce the per-user cost. This is particularly beneficial for larger enterprises or growing businesses that require scalability.
- Seasonal offers and trials: Ringover occasionally runs promotional campaigns, such as offering a free trial period for new customers or reduced rates during peak buying seasons. These offers can provide a low-risk way to evaluate the platform before making a full commitment.
Tips for getting the best prices
To ensure you’re getting the best possible price for Ringover’s solutions, consider the following strategies:
- Negotiate based on business size: If your business plans to deploy Ringover across multiple departments or a large team, don’t hesitate to negotiate for volume discounts. Ringover’s sales team is often open to custom pricing for large accounts.
- Evaluate plan tiers carefully: While the standard plan offers a lot of functionality for a reasonable price, businesses that need advanced features like call centre tools or detailed analytics might find it more cost-effective to upgrade to the Business or Advanced plan, rather than purchasing add-ons individually.
- Monitor international call usage: If your business makes a high volume of international calls, it’s worth comparing the list of included countries with your own business needs. In some cases, switching to a plan that covers more destinations could save money on call charges.
Conclusion – Ringover pricing review
Ringover presents a robust suite of communication tools designed to meet the needs of modern UK businesses. With flexible VoIP, video, messaging, and analytics options, it’s a great solution for companies looking for a unified communications platform.
However, businesses with larger teams or more complex requirements may need to explore the higher-tier pricing options to get the most out of the platform.
FAQ – Ringover pricing review
Ringover’s standard plan costs £19 per user per month. It includes features like unlimited calls to 110+ destinations, call recording, CRM integrations, and basic call analytics. This plan is ideal for small to medium-sized businesses looking for a cost-effective VoIP solution.
Yes, Ringover provides volume-based discounts for businesses with a large number of users. These discounts help reduce the per-user cost, making it more affordable for larger teams. It’s recommended to contact their sales team for custom pricing based on your specific requirements.
Ringover includes unlimited calls to over 110 destinations. However, any calls made to destinations not covered in this list may incur additional charges. Businesses making frequent international calls should review the included countries to avoid unexpected fees.
While call recording is included in most Ringover plans, there could be additional costs for long-term storage or accessing large volumes of archived recordings. If your business relies heavily on call recordings, it’s essential to check these fees and storage limits.
Yes, Ringover offers discounts for businesses opting for annual subscriptions. Typically, these discounts range from 10% to 20% compared to paying on a monthly basis. This is a great way to reduce costs if you’re ready to commit to the service long-term.
Ringover often provides a free trial for businesses to test their platform before committing. The trial typically includes full access to core features, allowing businesses to assess whether it meets their communication needs without upfront payment.
Ringover’s pricing is generally transparent, but businesses should be aware of possible extra costs, such as call charges for non-included destinations, storage fees for recordings, or premium support services. These additional charges vary based on your specific usage and needs.
The Ringover Business plan costs £29 per user per month and includes advanced features like detailed call analytics, enhanced CRM integrations, and more customisable reporting options. It is suited for businesses needing more in-depth tracking and performance insights than the standard plan offers.
Yes, Ringover is open to negotiating pricing for businesses with larger teams or more complex needs. It’s advisable to contact their sales team directly to explore bespoke pricing options that could better suit your company’s size and communication requirements.
Yes, Ringover’s video conferencing and messaging features are included in the standard plan (£19 per user per month). These features enable internal collaboration, team chats, and video meetings without requiring an additional subscription, making it an all-in-one communications solution.