Nextiva is a well-known provider in the field of business communications, offering a range of products designed to help companies streamline their communication systems. This article provides a comprehensive review of Nextiva, detailing its product offerings, pricing, and the pros and cons of using its services. This will help you make an informed decision on whether Nextiva is the right fit for your business needs.
Overview of Nextiva
Nextiva is a US-based company that has rapidly grown to become a major player in the unified communications industry. It offers VoIP (Voice over Internet Protocol) services, cloud-based communication tools, and customer relationship management (CRM) software. Nextiva’s products are designed to be scalable, making them suitable for small businesses, mid-sized enterprises, and large corporations.
Nextiva products and pricing
Nextiva offers several products tailored to different business communication needs. Below is a breakdown of the main products, along with their pricing.
| Product | Features | Pricing (per user/month) |
|---|---|---|
| Nextiva Business Communication Suite – Essential | VoIP, video conferencing, team messaging, file sharing | £15.95 |
| Nextiva Business Communication Suite – Professional | All Essential features + additional integrations | £20.95 |
| Nextiva Business Communication Suite – Enterprise | All Professional features + advanced analytics | £25.95 |
| Nextiva CRM – Basic | Contact and account management, sales tracking | £35 |
| Nextiva CRM – Pro | All Basic features + advanced sales tracking | £45 |
| Nextiva CRM – Enterprise | All Pro features + enterprise-grade tools | £55 |
| Nextiva Business VoIP – Basic | HD voice, call forwarding, voicemail | £18.95 |
| Nextiva Business VoIP – Pro | All Basic features + conference calling | £22.95 |
| Nextiva Business VoIP – Enterprise | All Pro features + enterprise-level features | £27.95 |
1. Nextiva Business Communication Suite
Features:
- VoIP phone service
- Video conferencing
- Team messaging
- File sharing
- Mobile and desktop apps
Pricing:
Nextiva’s pricing for its business communication suite is based on the number of users and the plan selected. There are three primary plans:
- Essential: Starts at £15.95 per user per month (billed annually)
- Professional: Starts at £20.95 per user per month (billed annually)
- Enterprise: Starts at £25.95 per user per month (billed annually)
Larger teams can receive custom pricing by contacting Nextiva directly.
2. Nextiva Contact Centre
The Nextiva Contact Centre is designed to help businesses manage their customer support and sales operations through a comprehensive call centre solution.
Features:
- Omnichannel routing (voice, chat, email, SMS)
- Advanced call analytics
- AI-based customer service tools
- Workforce management
Pricing:
Pricing for the Nextiva Contact Centre is customised based on the size and needs of the business, so specific figures are not publicly listed. Businesses are encouraged to contact Nextiva for a tailored quote.
3. Nextiva CRM
Nextiva’s CRM system is integrated with its communication tools, providing a unified view of customer interactions and data.
Features:
- Contact and account management
- Sales pipeline tracking
- Integration with Nextiva communication tools
- Automated workflows
Pricing:
- Basic: £35 per user per month (billed annually)
- Pro: £45 per user per month (billed annually)
- Enterprise: £55 per user per month (billed annually)
Custom pricing is also available for larger businesses or those with specific needs.
4. Nextiva Business VoIP
Nextiva’s VoIP service is a standalone product for businesses that primarily need a reliable phone system.
Features:
- HD voice quality
- Call forwarding and voicemail
- Conference calling
- Mobile and desktop apps
Pricing:
- Basic: £18.95 per user per month (billed annually)
- Pro: £22.95 per user per month (billed annually)
- Enterprise: £27.95 per user per month (billed annually)
Again, custom pricing options are available for larger organisations.
Pros of using Nextiva
- Comprehensive communication tools: Nextiva offers a full suite of communication and collaboration tools, including VoIP, video conferencing, messaging, and CRM, all integrated into a single platform.
- Scalable solutions: The products are designed to grow with your business, making it suitable for small startups as well as large enterprises.
- Excellent customer support: Nextiva has a strong reputation for its customer service, providing support through phone, chat, and email, with dedicated account managers for enterprise clients.
- Easy integration: Nextiva’s tools can be easily integrated with popular software like Microsoft Teams, Slack, and various CRM platforms, enhancing productivity and collaboration.
- Reliable service: With a high uptime percentage and a focus on security, Nextiva provides a dependable service for critical business communication needs.
Cons of using Nextiva
- Pricing can be high for smaller businesses: While Nextiva’s products offer a lot of features, the pricing might be on the higher end for small businesses or startups, especially when billed annually.
- Custom pricing for contact centre solutions: The lack of transparent pricing for the Contact Centre can make it difficult for businesses to compare with other providers.
- Limited features in lower-tier plans: Some of the most useful features, like advanced call analytics and AI-based tools, are only available in the higher-tier plans.
- US-centric customer support hours: Although Nextiva provides global support, their primary support hours are aligned with US time zones, which could lead to delays for UK-based businesses needing assistance.
Getting the best prices
When considering Nextiva for your business communications, it’s important to look beyond the listed prices to understand the full scope of potential costs, hidden fees, and ways to secure the best deals. Like many service providers, Nextiva’s pricing can have nuances that are worth exploring to ensure you get the most value for your investment.
Hidden fees to watch out for
While Nextiva’s pricing is generally transparent, there are a few areas where additional costs might arise:
- Setup and activation fees: Depending on your plan and the complexity of your setup, there may be initial setup or activation fees that are not always clearly advertised. These fees can vary based on the number of users and specific configurations required.
- Add-on features: Some features that are essential for your business might not be included in the basic packages. For example, advanced analytics, call recording, and certain AI-powered tools often come at an additional cost. Be sure to review what is included in each plan to avoid surprise charges.
- International calling rates: While Nextiva offers competitive domestic rates, international calling is usually charged at separate rates, which can add up quickly if your business frequently makes calls outside the UK. It’s a good idea to review their international call pricing if this is relevant to your business.
- Contract termination fees: If you decide to cancel your service before the end of the contract term, you might be charged an early termination fee. It’s important to understand the terms of your agreement and any conditions that apply if you need to end the contract early.
Discounts and promotions
Nextiva often provides discounts to help businesses reduce costs, particularly for long-term commitments. Some of the most common ways to save include:
- Annual billing discounts: Choosing an annual billing cycle instead of a monthly plan can result in significant savings. Nextiva typically offers lower per-user rates when you commit to a yearly plan, which can make a big difference in overall costs.
- Volume-based pricing: For larger businesses or those with a significant number of users, Nextiva provides volume-based discounts. If you have more than 100 users, you may be eligible for a customised pricing plan that offers lower rates per user.
- Seasonal promotions: Keep an eye out for seasonal promotions or special offers. Nextiva occasionally runs limited-time discounts, especially during holiday seasons or at the end of the financial year, which can be an ideal time to sign up or upgrade your plan.
Tips for getting the best prices
To ensure you’re getting the best deal from Nextiva, consider these strategies:
- Negotiate your plan: Nextiva’s sales team is often open to negotiation, especially for larger accounts or long-term commitments. Don’t hesitate to ask for better rates or additional features to be included in your plan at no extra cost.
- Request a custom quote: If your business has unique communication needs or a large number of users, it’s worth requesting a custom quote. This approach allows you to tailor the service to your requirements and often leads to better pricing compared to standard plans.
- Utilise a free trial: Before committing to a paid plan, take advantage of any free trials or demo periods offered by Nextiva. This will allow you to test the features and functionality without incurring immediate costs, ensuring that the service meets your expectations.
- Bundling services: If you require multiple services like VoIP, CRM, and a contact centre, bundling these products can lead to more favourable pricing. Bundled packages are usually more cost-effective than purchasing each service separately.
Is Nextiva right for your business?
Nextiva offers a robust set of communication tools designed to meet the needs of businesses of all sizes. Its integrated approach to VoIP, CRM, and collaboration tools makes it a valuable asset for companies seeking to streamline their communication processes.
Nextiva’s products are ideal for businesses looking for a unified communication system that can scale with their needs. Its extensive range of features, coupled with reliable customer support, makes it a strong contender in the communications industry.
While the pricing might be a consideration for smaller businesses, the range of features and scalability makes it a worthwhile investment for those looking for comprehensive business solutions.
If your business is seeking to upgrade its communication infrastructure, Nextiva is certainly worth exploring further. For more information, it’s advisable to contact Nextiva directly to discuss your specific needs and get a tailored quote.
Alternatives
Nextiva pricing FAQ
Nextiva offers plans starting at £15.95 per user per month for its Business Communication Suite. Prices increase depending on the features and plan level you select, making it scalable for small to large businesses.
Nextiva may charge setup or activation fees, particularly for customised configurations or complex installations. It’s best to confirm these costs during the sales process to understand what’s included with your initial setup.
Yes, Nextiva offers significant discounts when you choose an annual billing cycle. Annual plans generally have lower monthly rates compared to monthly subscriptions, providing a cost-effective solution for businesses committed to long-term use.
Nextiva provides volume-based discounts for larger organisations or businesses with many users. The more users you add, the lower the cost per user, so it’s beneficial to request a custom quote if your team exceeds 100 members.
Nextiva’s pricing is mostly transparent, but there can be additional charges for add-on features, international calling, or early termination of contracts. It’s essential to review the terms of your plan thoroughly to avoid unexpected fees.
Yes, Nextiva’s sales team is often open to negotiations, especially for larger accounts or long-term commitments. It’s worthwhile to discuss your needs directly with them to potentially secure better rates or additional features.
Nextiva typically offers free trials or demo periods to let businesses test their services before committing to a paid plan. This allows you to explore their features and determine if they meet your communication requirements.
Nextiva runs seasonal promotions and special offers occasionally, providing opportunities to sign up at discounted rates. It’s a good idea to watch for these deals during holiday periods or at the end of the financial year.
Nextiva’s Basic VoIP plan, priced at £18.95 per user per month, includes HD voice, call forwarding, voicemail, and mobile and desktop apps. It’s a good starting point for small businesses needing a reliable phone system.
Nextiva’s pricing might be on the higher side for very small startups, particularly when features like advanced analytics or CRM integration are needed. However, its scalable plans can grow with your business, making it a long-term option as your needs expand.