Gradwell Communications is a prominent VoIP provider in the UK, offering a wide range of communication solutions tailored for businesses of all sizes. With over two decades of experience, Gradwell focuses on cloud communications, providing high-quality services that cater to small and medium-sized businesses (SMBs). This review examines Gradwell key products, their pricing structures, and the pros and cons, helping UK businesses determine whether these solutions are the right fit for their communication needs.
Gradwell pricing list
| Product | Pricing (per user, per month) | Key Features | Pros | Cons |
|---|---|---|---|---|
| VoIP Services | £5.99 | Unlimited UK calls, mobile/desktop app, advanced call management | Affordable, unlimited calls, mobile flexibility | Limited advanced features for large enterprises |
| Hosted PBX | £9.99 | Multi-site support, call routing, CRM integration, scalability | Scalable, multi-site support, cloud-based | Additional costs for advanced features like call recording |
| Gradwell Teams Connector | £4.99 | VoIP integration with Teams, enhanced call management | Seamless Teams integration, enhances collaboration | Adds to overall Microsoft Teams costs |
| SIP Trunking | £3.99 (per channel) | Compatible with most PBX systems, geographic/non-geographic numbers | Cost-effective, scalable, PBX compatible | Add-ons increase pricing for more features |
| Collaboration Tools | Bundled/Custom | Video conferencing, instant messaging, file sharing | Improves remote collaboration, comprehensive features | Often bundled, which may limit standalone pricing options |
Gradwell Communications products
Gradwell offers several core products to enhance business communication, including VoIP services, hosted phone systems, and collaboration tools. Below is an overview of the main products and their features.
VoIP services
Gradwell’s VoIP services are at the heart of their offering, enabling businesses to make and receive calls over the internet rather than traditional phone lines. Key features include call forwarding, voicemail-to-email, and a mobile app for making calls on the go.
- Pricing: VoIP services are available from £5.99 per user, per month, making it an affordable option for small businesses.
- Key features:
- Unlimited UK landline and mobile minutes
- Advanced call management features
- Mobile and desktop app for flexibility
Hosted PBX (cloud phone system)
Gradwell’s hosted PBX solution provides businesses with a cloud-based phone system, eliminating the need for physical hardware and offering flexible, scalable communication. Hosted PBX allows for easy management of multiple phone lines and users.
- Pricing: Starts at £9.99 per user, per month, with various add-ons available.
- Key features:
- Multi-site support
- Call routing and recording
- CRM integration
- Scalability for growing businesses
Gradwell Teams Connector
The Gradwell Teams Connector integrates Microsoft Teams with Gradwell’s VoIP infrastructure, allowing businesses to use Microsoft Teams as their primary communication tool while benefiting from Gradwell’s reliable VoIP services.
- Pricing: The Teams Connector starts at £4.99 per user, per month.
- Key features:
- Full VoIP integration with Microsoft Teams
- Call management within Teams
- Enhanced collaboration features
SIP Trunking
SIP trunking enables businesses to connect their on-premises phone systems to Gradwell’s network, reducing costs and providing access to Gradwell’s high-quality VoIP services.
- Pricing: SIP trunking is available from £3.99 per channel, per month.
- Key features:
- Compatible with most PBX systems
- Cost-effective scalability
- Geographic and non-geographic numbers available
Collaboration tools
Gradwell offers a range of collaboration tools designed to streamline communication and teamwork, from video conferencing to instant messaging and file sharing. These tools help businesses manage remote or hybrid teams more effectively.
- Pricing: Collaboration tools are often bundled with other services or available as part of custom plans.
- Key features:
- Video conferencing
- Instant messaging and presence
- File sharing and collaboration
Pros and cons of Gradwell Communications
Before committing to Gradwell, it’s important to weigh the benefits and drawbacks of their services.
Pros
- Affordability: Gradwell offers competitive pricing, particularly for SMBs, with a low cost per user and scalable solutions that fit a range of budgets.
- Scalability: With flexible plans and add-on options, Gradwell’s services are highly scalable, allowing businesses to easily grow their communication systems as their needs evolve.
- UK-based support: Gradwell provides UK-based customer support, which is ideal for businesses that prefer local assistance and quick resolution of issues.
- Microsoft Teams integration: The Teams Connector is a valuable option for businesses already using Microsoft Teams, making it easy to integrate advanced VoIP features without switching platforms.
Cons
- Limited advanced features: While Gradwell covers essential VoIP and cloud communication services, larger enterprises looking for more sophisticated features like advanced analytics or AI-powered automation may find the offerings a bit limited.
- Add-on costs: Although the base prices are affordable, the cost can rise significantly when adding advanced features such as call recording, CRM integration, or additional SIP channels.
- Focus on SMBs: Gradwell’s solutions are highly tailored to SMBs, meaning large enterprises may need to look elsewhere for more comprehensive communication systems.
Verdict – Gradwell pricing review
To conclude our review, Gradwell Communications offers a well-rounded selection of VoIP, hosted phone systems, and collaboration tools aimed at small and medium-sized businesses.
With competitive pricing, UK-based support, and flexible solutions, Gradwell is an attractive option for UK businesses seeking affordable, scalable communication services.
However, larger companies or those in need of more advanced features may need to explore other providers.
For SMBs looking to enhance their communication infrastructure without breaking the bank, Gradwell is certainly worth considering.
FAQ – Gradwell pricing review
Gradwell’s VoIP services start at £5.99 per user, per month. This plan includes unlimited UK landline and mobile calls, advanced call management features, and access to mobile and desktop apps, making it an affordable solution for small and medium-sized businesses.
Gradwell’s hosted PBX service starts at £9.99 per user, per month. This cloud-based phone system supports multiple sites, advanced call routing, and CRM integration, offering scalable options for growing businesses that need a flexible communication system.
The Gradwell Teams Connector is priced at £4.99 per user, per month. It integrates Microsoft Teams with Gradwell’s VoIP services, allowing businesses to manage their calls through Teams while benefiting from Gradwell’s reliable cloud communication infrastructure.
Gradwell offers SIP trunking starting at £3.99 per channel, per month. This service is ideal for businesses with an existing PBX system that want to switch to VoIP, offering cost-effective scalability and a range of geographic and non-geographic number options.
Gradwell typically does not charge setup fees for most of its services, but depending on specific requirements or custom configurations, additional costs may apply. Businesses should confirm with Gradwell’s support team for precise details related to their chosen services.
Yes, Gradwell provides discounts for businesses that opt for longer-term contracts. By committing to a longer contract period, companies can benefit from reduced rates, offering more cost-effective solutions compared to month-to-month plans.
Additional costs may arise for Gradwell services such as call recording, CRM integration, and international calling features. Businesses should review their requirements carefully to assess if any add-ons are necessary and how these may impact the overall cost.
Gradwell’s pricing is highly competitive, particularly for small and medium-sized businesses. With entry-level plans starting as low as £5.99 per user, per month, businesses can benefit from affordable VoIP services and other cloud communication tools.
Gradwell’s hosted PBX solution and other services are designed to be scalable for multi-site businesses. Pricing is typically based on the number of users or channels, allowing companies to expand their communications across multiple locations without incurring excessive costs.
Yes, Gradwell offers custom pricing plans for businesses with specific needs. Whether you require multiple VoIP features, collaboration tools, or SIP trunking, Gradwell can create tailored packages that suit your communication requirements and budget.