Gamma is a leading UK-based provider of unified communications and cloud services, offering businesses a variety of solutions to enhance their communication infrastructure. With an emphasis on flexibility, security, and customer support, Gamma provides scalable services suited to businesses of all sizes. In this review, we will explore Gamma key products, their pricing structure, and the pros and cons of working with them.
Key Gamma products and pricing
Gamma offers a broad range of communication and collaboration tools, primarily focusing on voice, data, and mobile services. Here is an overview of some of their most prominent products:
| Product | Pricing | Pros | Cons |
|---|---|---|---|
| Gamma Horizon | £15–£20 per user per month | Flexible hosted phone system, mobile-friendly, includes video conferencing | Pricing may vary based on customisation |
| SIP trunking | £5–£10 per channel per month | Cost-effective, scalable, replaces ISDN, flexible | Requires integration with existing systems |
| Gamma Mobile | £10–£25 per SIM per month | Tailored business mobile services, flexible plans | Limited pricing information for managed services |
| Gamma Ethernet | £200–£400 per month | High-speed, resilient internet, leased line options available | High upfront costs for installation in some cases |
| Cloud contact centre | Pricing on request | Omnichannel communication, workforce management | Bespoke pricing, difficult to predict costs upfront |
1. Gamma Horizon
Product overview: Gamma Horizon is a hosted phone system designed to improve productivity and mobility by allowing businesses to make and receive calls from any location. It includes features such as call recording, call queues, and video conferencing.
Pricing: Gamma Horizon pricing typically starts from around £15–£20 per user per month, depending on the features and level of customisation chosen.
2. SIP trunking
Product overview: Gamma’s SIP trunking service connects your business phone system to the public telephone network, offering a reliable, cost-effective alternative to traditional ISDN lines. It provides greater flexibility, scalability, and cost-efficiency compared to legacy phone systems.
Pricing: SIP trunking is typically charged per channel, with prices starting at £5–£10 per channel per month. Pricing may vary depending on the volume of traffic and custom requirements.
3. Gamma Mobile
Product overview: Gamma Mobile offers tailored mobile services for businesses, including a variety of flexible SIM-only deals and managed mobile services. Gamma works with major UK networks but provides added layers of control, security, and integration with their broader communication systems.
Pricing: SIM-only deals typically start from around £10–£25 per month, depending on data usage and other features.
4. Gamma Ethernet
Product overview: Gamma Ethernet provides businesses with high-speed internet services, focusing on resilience and performance. Available in a range of options including fibre leased lines, it’s suitable for businesses requiring dependable internet for critical operations.
Pricing: Pricing for Ethernet services varies depending on the business’s location and the speed of the connection, typically starting from around £200–£400 per month.
5. Cloud contact centre
Product overview: Gamma’s cloud-based contact centre solution is designed to provide businesses with a seamless customer support experience. It includes features such as omnichannel communication, reporting tools, and workforce management, helping businesses improve customer service while reducing operational costs.
Pricing: Gamma’s cloud contact centre solutions are generally bespoke, and pricing is available upon request, depending on the features and number of agents required.
Pros of using Gamma
- Comprehensive product range: Gamma’s portfolio of products covers all essential communication needs for businesses, from phone systems to internet services and mobile connectivity.
- Scalability: Gamma offers flexible solutions that scale with your business. Whether you’re a small business needing a few phone lines or a larger company requiring a full contact centre solution, Gamma can tailor its services accordingly.
- Resilience and security: Gamma’s services are built with reliability in mind, offering failover options, encrypted communications, and comprehensive support for disaster recovery.
- Customer support: Gamma is known for its strong customer service, offering extensive support for troubleshooting and ensuring their services are optimally used.
- Cost-effective alternatives: For businesses transitioning from legacy systems such as ISDN, Gamma offers modern solutions like SIP trunking and hosted systems that can significantly reduce costs while enhancing performance.
Cons of using Gamma
- Potential pricing variance: Many of Gamma’s services are bespoke or variable depending on the business’s specific needs. This can make it difficult for businesses to predict costs without a tailored quote.
- Limited information on website: While Gamma offers a wide range of services, detailed pricing information and product specifications are not always clearly presented on their website, requiring businesses to engage directly with sales teams for quotes.
- Complexity of integration: Depending on the complexity of a business’s current systems, integrating some of Gamma’s services may require additional IT support, adding to the time and cost of implementation.
- High upfront costs for certain services: Although Gamma offers competitive pricing on many of its products, some services, such as Ethernet leased lines or bespoke contact centres, may involve higher upfront costs for installation or setup.
Getting the best prices
When considering Gamma’s services, it’s important to be aware of potential advanced costs that might not be immediately apparent. Like many business service providers, Gamma may have additional fees, bespoke pricing structures, and opportunities for discounts, depending on your contract and usage patterns.
Hidden fees
While Gamma is transparent with much of its pricing, there are some additional costs that businesses should factor in:
- Installation and setup fees: Services such as Gamma Ethernet or bespoke cloud contact centres often involve significant installation or setup costs, particularly for larger businesses or those requiring complex integrations. These fees are not always included in the advertised pricing and can be substantial, especially for leased lines or high-capacity connections.
- Overage charges: With services like Gamma Mobile, there may be overage charges for exceeding allocated data or voice minutes. It’s important to carefully monitor usage and choose a plan that aligns with your business’s needs to avoid unexpected costs.
- Customisation costs: Bespoke services, such as SIP trunking or cloud contact centres, may incur extra charges for custom features, such as advanced call routing, integrations with third-party software, or additional security layers. These costs are typically determined after consultation and may vary based on your specific requirements.
Discounts and offers
Gamma occasionally provides discounts or promotional offers, which businesses can take advantage of to lower overall costs. These might include:
- Volume discounts: Businesses that require large numbers of users or channels (e.g., for Gamma Horizon or SIP trunking) can often negotiate discounted rates. Bulk purchasing, particularly when combined with other Gamma services, can result in significant cost savings.
- Contract length discounts: Signing up for longer-term contracts (e.g., 24 or 36 months) can often result in lower monthly rates. Gamma may offer reduced fees or lock in pricing for an extended period, making it beneficial for businesses with long-term needs.
- Bundle deals: Combining multiple services, such as Gamma Horizon with Gamma Ethernet or Gamma Mobile, may make your business eligible for package deals. Gamma often incentivises customers to adopt multiple products by offering reduced rates when bundling services together.
Getting the best prices
To ensure you’re getting the most value from Gamma, consider these strategies:
- Tailor your plan to your business needs: Before committing, assess your company’s communication and data needs thoroughly. Oversizing your package could result in unnecessary costs, while undersizing may lead to overage charges. Work closely with Gamma’s sales team to create a bespoke plan that fits your exact requirements.
- Request multiple quotes: As many of Gamma’s services are bespoke, it’s essential to request detailed quotes, particularly if you’re considering larger services like cloud contact centres or leased lines. Gathering several quotes and comparing them will help ensure you’re getting competitive pricing.
- Negotiate: Gamma’s services are highly customisable, which means there’s often room for negotiation on both pricing and terms. Depending on your business size and the scope of services required, don’t hesitate to ask for discounts, waive certain fees, or negotiate on contract terms.
- Review regularly: As your business evolves, your communication needs may change. Regularly reviewing your contract and usage can help you avoid paying for services you no longer need or identify areas where you can renegotiate for better terms.
Conclusion – Gamma pricing review
Gamma’s range of communication products makes it an attractive option for UK businesses looking to upgrade their communication infrastructure. With flexible solutions and a focus on security and reliability, Gamma caters to a wide variety of business needs.
While the bespoke nature of many of their services can make pricing less predictable, their solutions offer significant long-term value, particularly for businesses seeking to scale or modernise their systems.
Businesses looking to make the switch will benefit from Gamma’s strong support and comprehensive product suite but should consider seeking detailed quotes to ensure they budget accurately for their specific needs.
FAQ – Gamma pricing review
Gamma Horizon typically costs between £15–£20 per user per month. Pricing varies depending on the features included and the number of users, with discounts potentially available for larger businesses or longer-term contracts.
Yes, certain Gamma services like Ethernet or SIP trunking may involve installation fees. These costs depend on the complexity of your setup and can be significant for more advanced services like leased lines or cloud contact centres.
Gamma offers discounts for long-term contracts, volume purchases, or bundled services. Businesses can also negotiate custom deals based on specific needs or high usage, making it possible to reduce monthly costs.
Potential hidden fees include installation charges, overage fees for mobile data, and customisation costs for advanced features. Always review your contract thoroughly to ensure all potential fees are clear before committing to a service.
Gamma SIP trunking pricing generally starts at £5–£10 per channel per month. Costs may increase based on traffic volume, the number of required channels, and any additional customisation or security features.
Yes, Gamma offers volume-based discounts for services like Horizon and SIP trunking. Businesses with higher numbers of users or channels can negotiate lower rates based on the scale of their operations.
Gamma Ethernet pricing typically ranges from £200–£400 per month, depending on the speed and capacity of the connection, as well as the location of your business and specific service requirements.
Prices are typically fixed during the contract term, but it’s important to confirm this in your agreement. Some contracts may allow for adjustments, especially if your usage changes or if you’re adding new services.
To avoid overage charges with Gamma Mobile, ensure you select a plan that matches your expected data and voice needs. Regularly monitoring your usage can help you avoid exceeding limits, which incur additional costs.
Yes, Gamma’s pricing is often bespoke, particularly for services like cloud contact centres and SIP trunking. By discussing your unique needs with Gamma’s sales team, you can create a tailored plan and negotiate pricing based on your business requirements.