Dialpad has become a prominent name in cloud-based communication solutions, offering businesses a range of products that streamline voice, video, messaging, and call centre functions. Designed with flexibility and modern collaboration in mind, Dialpad is particularly appealing to businesses looking to integrate communications with their workflow seamlessly. Below is an in-depth review of Dialpad main products, including pricing and key advantages and drawbacks to help you determine if it’s the right fit for your business.
Dialpad products and prices
| Product | Pricing (Standard/Pro) | Key Features | Pros | Cons |
|---|---|---|---|---|
| Dialpad Talk | £12 / £20 per user/month | HD calls, unlimited call recording, custom voicemail, AI-powered transcriptions | User-friendly interface, integration with business tools, scalable | Limited advanced features on lower plans |
| Dialpad Meetings | £0 / £12 per user/month | HD video, meeting transcriptions, screen sharing, up to 150 participants | Free plan, easy integration, HD video | Limited to 45 minutes on free plan, limited participants |
| Dialpad Ai Contact Centre | Custom Pricing | AI-powered insights, real-time coaching, CRM integration, automatic transcriptions | AI insights, real-time coaching, scalable | No upfront pricing, requires custom quote |
| Dialpad Sell | £60 per user/month | AI call summaries, CRM integration, call recording, sentiment analysis | Sales-focused, AI features, call analytics | Expensive, limited to sales teams |
Dialpad Talk (Business phone system)
Dialpad Talk is a comprehensive cloud-based business phone system that offers voice, messaging, and video conferencing in one platform. It’s particularly useful for businesses seeking to move away from traditional desk phones and incorporate communication tools into their digital operations.
- Pricing:
- Standard Plan: £12 per user/month
- Pro Plan: £20 per user/month
- Enterprise Plan: Custom pricing based on requirements
- Features include:
- HD voice calls
- Unlimited call recording
- Custom voicemail
- Integration with tools like Slack, Microsoft 365, and Google Workspace
- AI-powered transcriptions
Dialpad Meetings (Video conferencing)
This product focuses on video and audio meetings, helping teams and clients collaborate remotely with ease. Offering easy integration with the wider Dialpad ecosystem, it’s a highly functional video conferencing tool for businesses of all sizes.
- Pricing:
- Free Plan: £0 (includes 45-minute meetings for up to 10 participants)
- Business Plan: £12 per user/month (includes 5-hour meetings, unlimited recordings, and up to 150 participants)
- Features include:
- HD video conferencing
- Meeting transcriptions
- Calendar integrations
- Screen sharing
- Dial-in access
Dialpad Ai Contact Centre
This product is designed for businesses that manage call centres and need tools to improve efficiency and customer experience. Powered by AI, this service enhances call routing, analytics, and workforce management.
- Pricing:
- Custom pricing depending on the specific needs of the business (e.g., call volume, size of the team)
- Features include:
- AI-powered customer insights
- Sentiment analysis
- Real-time coaching
- Automatic call transcriptions
- CRM integration
- Dialpad Sell (Sales platform)
Tailored for sales teams, Dialpad Sell focuses on improving outbound calling efficiency and tracking customer interactions. It comes with tools to automate administrative tasks and streamline the sales process.
- Pricing:
- Pro Plan: £60 per user/month
- Enterprise Plan: Custom pricing available for larger organisations
- Features include:
- AI-powered call summaries
- CRM integration
- Call and message analytics
- Sentiment analysis
- Call recording and transcriptions
Pros of using Dialpad
- User-friendly interface
Dialpad’s intuitive interface ensures that businesses can onboard teams quickly without needing extensive technical knowledge. The design is sleek and accessible, making navigation simple. - Comprehensive integration
Dialpad integrates with a wide range of third-party applications, including popular business tools like Slack, Salesforce, and Microsoft 365. This allows businesses to keep all communications and data in one ecosystem. - AI-driven features
Dialpad’s artificial intelligence capabilities, such as real-time transcriptions, sentiment analysis, and smart call routing, significantly improve productivity and help optimise customer interactions. - Flexibility for remote work
With the growing importance of remote work, Dialpad’s cloud-based approach allows employees to communicate from any location with a stable internet connection, ensuring continuity for businesses with dispersed teams. - Scalability
Whether you’re a small business or an enterprise, Dialpad’s solutions can scale according to your needs. The different pricing tiers and plans make it accessible for businesses of various sizes.
Cons of using Dialpad
- Limited advanced features on lower plans
While the basic plans are reasonably priced, many of the more advanced features (such as analytics and AI-driven insights) are only available on higher-tier plans or as add-ons. This could be a drawback for small businesses operating on a tight budget. - Pricing for custom solutions
For businesses requiring bespoke contact centre solutions, Dialpad does not provide upfront pricing. Custom quotes based on usage can make it difficult for businesses to estimate their monthly costs. - Occasional integration issues
Although Dialpad offers integration with many third-party apps, some users report occasional bugs or delays when syncing data between platforms, especially with CRM systems. - Customer support response times
Some businesses have noted that the response times from Dialpad’s customer service team can occasionally be slow, particularly for lower-tier plans, where customer support may not be as robust as expected.
Getting the best price
When considering Dialpad for your business, it’s important to have a clear understanding of the total costs involved. While Dialpad advertised pricing for standard and pro plans are transparent, there are some advanced costs and hidden fees that may arise depending on your business needs. Here’s what to watch out for and how you can maximise savings.
Hidden fees and additional costs
- Custom pricing for enterprise plans
For larger organisations requiring tailored solutions, such as the Ai Contact Centre or high-volume Dialpad Sell users, pricing is often custom. This means businesses won’t know the exact cost until they request a quote. Costs may vary based on factors like call volume, number of agents, and additional service requirements. - Add-ons and premium features
While the standard and pro plans include essential features, advanced functionalities like AI-driven analytics, advanced integrations, and extended storage for call recordings often come at an additional cost. If your business needs these premium services, be prepared for added fees on top of your monthly subscription. - International calling fees
For businesses that frequently make international calls, it’s important to note that Dialpad’s international rates are not included in the regular monthly fees. Although the platform supports international calling, these are typically billed separately, with varying rates depending on the destination country. - Premium customer support
Basic support is included in all plans, but businesses requiring priority or premium support (e.g., 24/7 access or a dedicated account manager) will likely need to pay extra. This can be particularly important for large organisations relying on Dialpad for mission-critical communications.
Discounts and deals
- Annual subscriptions
Dialpad offers discounts for businesses that commit to an annual plan instead of paying monthly. By opting for an annual subscription, businesses can save around 15-20% compared to monthly billing. This is particularly useful for companies that plan to use Dialpad long-term. - Volume-based discounts
Larger organisations that sign up multiple users may qualify for volume-based discounts. The more users you add to your account, the lower the cost per user. It’s worth negotiating with Dialpad’s sales team to secure the best rate, particularly if you’re implementing the solution across different departments or regions. - Promotional offers
Dialpad frequently runs promotional offers, especially for new customers or those switching from a competitor’s service. These promotions might include free months of service, reduced fees for the first few billing cycles, or waived setup costs. Checking Dialpad’s website or speaking to a representative can help you identify the latest deals. - Non-profit and educational discounts
Non-profit organisations and educational institutions may be eligible for special discounts on Dialpad services. If your organisation falls into one of these categories, it’s worth enquiring about available offers tailored to your industry.
Getting the best prices
- Request a custom quote
Particularly for the Ai Contact Centre and Dialpad Sell, custom quotes are essential. Be sure to outline your business’s exact needs, including expected call volume, required features, and user numbers. This will help you negotiate a more favourable rate. - Leverage free trials
Dialpad offers a free trial on many of its products, which allows you to test the platform and its features without commitment. Using this trial period, you can gauge whether the standard features are sufficient or if you need to upgrade to a more expensive plan. - Watch for renewal rates
If you lock in a promotional rate or discounted deal, make sure to check what your renewal rate will be once the offer period ends. It’s possible that fees will increase after the initial term, so planning ahead can help you avoid unexpected cost hikes.
Is Dialpad the right choice for your business?
Dialpad’s communication tools offer a modern solution for businesses looking to unify voice, messaging, and video into a single platform.
With AI-driven features, strong integration options, and plans that can scale as your business grows, Dialpad presents itself as a solid option for UK businesses, particularly those with remote workforces or active call centres.
However, businesses will need to weigh the costs of the more advanced features and consider whether the scalability justifies the investment.
Whether you’re a small business or an enterprise, Dialpad’s features and flexible pricing may just be the key to modernising your communications.
Alternatives
- Dialpad vs 8×8
- Dialpad vs Google Voice
- Dialpad vs Microsoft Teams
- Dialpad vs Nextiva
- Dialpad vs RingCentral
- Dialpad vs Vonage
- Dialpad vs Zoom
FAQ – Dialpad pricing review
Dialpad offers three main pricing tiers for its products: Standard, Pro, and Enterprise. The Standard plan starts at £12 per user/month, Pro at £20 per user/month, and Enterprise has custom pricing based on your specific business needs, which must be requested through their sales team.
Yes, Dialpad provides a discount if you choose an annual billing option. Businesses that pay annually can save approximately 15-20% compared to paying monthly. This is ideal for companies that plan to use Dialpad for long-term communications solutions.
There are no outright hidden fees, but some advanced features like premium AI capabilities, international calling, and additional integrations may come with extra costs. Businesses requiring custom or enterprise solutions will need to request quotes to fully understand the pricing.
Dialpad’s international calling is not included in the base plans. Rates for international calls depend on the destination country and are billed separately from the standard monthly subscription. It’s advisable to review Dialpad’s international rates if your business frequently communicates overseas.
Enterprise pricing is not standardised and requires a custom quote. Dialpad works with large organisations to tailor pricing based on specific needs such as call volume, number of agents, and required features, which may include advanced integrations or AI tools.
Yes, Dialpad Meetings offers a free plan, allowing up to 10 participants and 45-minute meetings. However, for more robust features like longer meeting durations, higher participant limits, and call recording, you’ll need to upgrade to the Business plan starting at £12 per user/month.
Dialpad offers a free trial for most of its products, including Dialpad Talk and Meetings. The trial allows businesses to explore the platform’s features before committing to a paid plan, helping you determine if Dialpad fits your company’s communication needs.
Yes, non-profits and educational institutions can qualify for special pricing discounts. Dialpad works directly with these organisations to offer reduced rates, which can make it more affordable for non-profits and schools to use its communication tools.
If you exceed the limits of your Dialpad plan, such as needing more users, higher call volumes, or additional features, you will likely be prompted to upgrade to a higher-tier plan or purchase additional add-ons. Extra charges may apply based on your increased usage.
To secure the best price, consider annual billing, volume-based discounts, and negotiating with Dialpad directly, especially if you need enterprise solutions. Additionally, look for promotional offers or introductory rates for new customers to further reduce your overall costs.