Circleloop is a cloud-based VoIP (Voice over Internet Protocol) phone system designed to offer flexibility, cost-effectiveness, and ease of use for UK businesses of all sizes. With its wide range of features and simple pricing model, Circleloop provides an attractive alternative to traditional telephony systems, especially for those looking to streamline communication and improve remote working capabilities. In this review, we will take a detailed look at Circleloop’s product offerings, pricing, and the pros and cons of choosing this solution for your business.
Products offered by Circleloop
Circleloop primarily focuses on VoIP phone systems that are designed to integrate easily with existing business tools and processes. Here’s an overview of their key product features:
VoIP phone system
Circleloop’s core product is its cloud-based VoIP system, which offers a variety of communication tools including voice calls, SMS messaging, call recording, and conference calling. The system is highly flexible, enabling businesses to make and receive calls from any device, such as mobile phones, laptops, or desktops, through an internet connection.
Mobile and desktop apps
Circleloop provides both mobile and desktop apps, ensuring that employees can stay connected no matter where they are. The apps offer access to all core features of the phone system, including call forwarding, voicemail, and on-hold music, and they are available on both iOS and Android devices as well as Mac and Windows platforms.
Integrations
Circleloop integrates seamlessly with a wide range of business tools such as HubSpot, Zoho, Pipedrive, and Slack. These integrations enable businesses to connect their telephony system with customer relationship management (CRM) systems and productivity tools, improving workflow efficiency.
Local phone numbers
Businesses can choose local UK phone numbers from over 600 different locations, which is ideal for companies looking to build a regional presence or maintain a local identity.
Call analytics
Circleloop offers a comprehensive call analytics feature that provides insights into call performance, including call durations, missed calls, and user productivity. This is particularly useful for sales teams and customer service departments looking to track performance and improve operations.
Circleloop pricing
One of the standout features of Circleloop is its straightforward and transparent pricing structure. There are no long-term contracts, and businesses can choose from the following two pricing plans:
- Pay as You Go Plan: £5 per user per month
This plan is suited to businesses that prefer flexibility and want to pay only for what they use. It includes all core features such as unlimited inbound calls, voicemail, and call routing. Outbound calls are charged separately based on usage. - Unlimited Plan: £15 per user per month
The Unlimited Plan is best for businesses that have a higher call volume and want to avoid per-minute charges. This plan includes unlimited inbound and outbound calls to UK landlines and mobiles, plus all the core features and integrations offered by Circleloop.
| Feature | Pay as You Go Plan (£5 per user/month) | Unlimited Plan (£15 per user/month) |
|---|---|---|
| Core product | Cloud-based VoIP system | Cloud-based VoIP system |
| Mobile & desktop apps | Included | Included |
| Integrations | Included | Included |
| Local UK phone numbers | Available from 600+ locations | Available from 600+ locations |
| Call analytics | Included | Included |
| Pricing structure | Pay as you go, no contracts | Fixed monthly cost, no contracts |
| Inbound calls | Unlimited | Unlimited |
| Outbound calls (Pay as You Go) | Charged per minute | N/A |
| Outbound calls (Unlimited) | N/A | Unlimited to UK landlines & mobiles |
| International calls | Higher rates | Higher rates |
| Contract requirement | No contract | No contract |
Pros and cons
Pros of Circleloop
- Flexibility and scalability – Circleloop’s pay-as-you-go pricing model and lack of long-term contracts make it a flexible solution for businesses of all sizes. Whether you’re a startup or an established company, Circleloop can scale with your needs without the hassle of renegotiating contracts or paying for features you don’t need.
- Ease of use – The system is designed with user-friendliness in mind. Setting up the platform is quick and requires no specialist equipment or knowledge, making it accessible even for smaller businesses without dedicated IT staff.
- Cost savings – By switching to a cloud-based VoIP system like Circleloop, businesses can often reduce their telecom expenses significantly, particularly if they are transitioning from a traditional phone system. The Unlimited Plan offers excellent value for businesses with high call volumes.
- Remote working capabilities – With Circleloop’s mobile and desktop apps, employees can stay connected from anywhere, making it an ideal solution for businesses with remote or hybrid working arrangements.
- No contracts – The absence of long-term contracts provides businesses with flexibility, allowing them to switch plans or providers without being locked into a lengthy agreement.
Cons of Circleloop
- Limited international calling – While Circleloop excels for UK-based businesses, its international calling rates can be higher compared to other VoIP providers, making it less attractive for companies with a large international presence or frequent global calling needs.
- Fewer advanced features – Circleloop is best suited for businesses that need a straightforward communication system. However, for companies looking for more advanced telephony features such as interactive voice response (IVR) systems or extensive CRM integration, other VoIP providers may offer a broader feature set.
- Call quality dependent on internet connection – Like any cloud-based phone system, Circleloop’s call quality is highly dependent on the strength and reliability of your internet connection. Businesses with weak or inconsistent internet service may experience call dropouts or quality issues.
Verdict – Circleloop pricing review
Circleloop is a robust and cost-effective VoIP solution tailored to meet the needs of UK businesses, particularly those looking for flexibility, remote working support, and easy integration with existing business tools.
Its transparent pricing structure and lack of contracts make it an attractive choice for growing companies. However, for businesses requiring extensive international calling or advanced telephony features, it might be worth exploring other options.
Overall, Circleloop provides a solid solution for businesses seeking an affordable, easy-to-use, and scalable communication platform.
FAQ – Circleloop pricing review
Circleloop offers two pricing plans: Pay as You Go at £5 per user per month, and the Unlimited Plan at £15 per user per month. There are no long-term contracts, providing flexibility for businesses to adjust or cancel their plans anytime without penalties.
No, Circleloop includes unlimited inbound calls in both its Pay as You Go and Unlimited plans. This allows businesses to receive as many calls as needed without worrying about extra costs, helping manage communication expenses more effectively.
With the Pay as You Go plan, outbound calls are charged per minute, depending on the destination. The Unlimited plan includes unlimited outbound calls to UK landlines and mobiles, making it a cost-effective option for businesses with higher call volumes.
No, international calls are not included in the standard plans. International call rates vary depending on the destination, and businesses making frequent international calls may find the charges higher compared to some other VoIP providers.
Circleloop operates on a no-contract basis. Businesses can choose to pay monthly, giving them flexibility to cancel, downgrade, or upgrade their plan at any time without being tied into a long-term agreement.
Yes, Circleloop’s pricing plans are flexible and scalable. You can add or remove users as your business requirements change, making it a convenient option for growing businesses or those with fluctuating staff numbers.
Yes, Circleloop offers a free 7-day trial, allowing businesses to explore all features before committing to a plan. This trial gives companies a chance to assess whether Circleloop meets their communication needs without any upfront costs.
No, Circleloop is transparent with its pricing. There are no hidden fees or extra charges beyond what is outlined for call rates or plan pricing. This clarity ensures businesses know exactly what they are paying for.
Currently, Circleloop operates on a month-to-month payment basis without offering discounts for annual payments. This allows businesses to maintain flexibility without the need for long-term financial commitments.
Circleloop offers competitive pricing, particularly with its Unlimited plan. While it may not be the cheapest provider for international calls, its transparent pricing, no contract, and feature-rich offering make it a strong choice for UK-based businesses looking for flexible telephony solutions.