Choosing the right communication system for your business can be a critical decision, particularly when it comes to unified communications (UC) and VoIP systems. For UK businesses, two notable options in this space are 3CX and Wildix, both offering powerful communication solutions with varying features and pricing structures. In this detailed analysis, we’ll compare 3CX vs Wildix across key factors to help you determine which solution best suits your business needs.
Overview of 3CX vs Wildix
3CX is a software-based PBX solution known for its flexibility and ease of use. It can be deployed on-premises, in the cloud, or in a hybrid model, offering a range of VoIP and UC features. 3CX is especially favoured by small to medium-sized businesses due to its affordability and scalable pricing plans.
Wildix, on the other hand, positions itself as a UCaaS (Unified Communications as a Service) solution with a specific focus on browser-based telephony. It stands out with its security-centric approach, requiring no VPNs or SBCs (Session Border Controllers). Wildix also offers a variety of hardware options, such as handsets and intercoms, which integrate seamlessly with its software solution, making it ideal for businesses looking for an all-in-one package.
| Category | 3CX | Wildix |
|---|---|---|
| Deployment options | On-premises, cloud, hybrid. | Cloud-based UCaaS (Unified Communications as a Service). |
| User interface | Desktop and mobile apps, web client. Requires some technical setup. | Browser-based, easy to use, no software installation required. |
| Voice capabilities | VoIP, call routing, voicemail, call queuing. | VoIP, real-time communications, seamless voice integration. |
| Video capabilities | Web conferencing, video calls, integrates with MS Teams. | Built-in video conferencing, no plugins required. |
| Messaging capabilities | SMS, live chat, multi-channel support. | Integrated chat, real-time messaging across devices. |
| Security | Encrypted calls (SIP over TLS, SRTP), manual configuration needed for on-premises. | End-to-end encryption, no VPN or SBC required, security built into the system. |
| Integrations | Integrates with CRMs (Salesforce, HubSpot), MS Teams, APIs for custom integrations. | Limited native integrations, API available for custom setups. |
| Pricing model | Based on simultaneous calls (from £145/year). | Per user pricing (around £20/user/month). |
| Cost flexibility | Flexible licensing options (on-premises/cloud). Free tier available for small teams. | Structured subscription tiers, higher cost for premium features. |
| Hardware | No proprietary hardware, works with third-party devices. | Offers proprietary hardware (handsets, intercoms) with seamless integration. |
| Video conferencing | Available through web client and integrations. | Built-in browser-based video conferencing, simple setup. |
| Scalability | Highly scalable, suitable for both small and large enterprises. | Scalable, but best suited for businesses preferring an all-in-one managed solution. |
| Support options | Knowledge base, community support, paid support packages. | Managed service with direct support. |
| Ideal for | Businesses that need flexibility, cost control, and advanced integrations. | Businesses looking for ease of use, strong security, and a managed solution. |
| Best features | Flexibility in deployment, integrations with Microsoft Teams and CRM systems, cost-effective pricing. | Strong security, browser-based system, no need for VPNs or SBCs, seamless hardware integration. |
Feature comparison – 3CX vs Wildix
1. Deployment options
- 3CX: Known for its flexibility, 3CX can be deployed on-premises, in the cloud (via various cloud providers like Google, Amazon Web Services, or Microsoft Azure), or as a hybrid solution. This flexibility can be particularly useful for businesses that prefer full control over their communications infrastructure or those looking to migrate gradually to the cloud.
- Wildix: Wildix is primarily a cloud-based system, offering a UCaaS model. This simplicity makes it easy to manage but may not suit businesses with specific on-premises requirements. Its web-based interface allows users to access the system from anywhere, supporting remote work and mobility.
Key takeaway: If your business needs on-premises deployment or a hybrid solution, 3CX might be the better fit. For those seeking a fully cloud-based system, Wildix’s UCaaS model could provide greater ease of use.
2. User interface and ease of use
- 3CX: The 3CX interface is intuitive, providing a desktop and mobile app for both iOS and Android users. Its web client offers easy access to features like call management, video conferencing, and live chat. However, setting up and managing 3CX may require some technical knowledge, especially for on-premises solutions.
- Wildix: Wildix’s browser-based system is one of its defining features. Users can access their phone system and collaboration tools directly from a web browser without the need to install apps or software. This simplicity enhances the user experience, particularly for businesses prioritising a fast, seamless setup.
Key takeaway: Wildix offers greater ease of use with its browser-based system, but 3CX may appeal to businesses that prefer more control and advanced options through its apps and web client.
3. Voice, video, and messaging capabilities
- 3CX: Offers extensive VoIP features, including call routing, voicemail, and call queuing. It also integrates with Microsoft Teams and provides web conferencing and video calls as part of its UC package. 3CX’s SMS and live chat features are useful for businesses aiming to offer multi-channel support.
- Wildix: Focuses heavily on real-time communications, providing voice, video, and chat functions that work seamlessly across devices. It supports video conferencing without additional plugins, which can be a strong selling point for businesses requiring smooth video communications. Wildix also supports collaboration tools like screen sharing and file transfer within its interface.
Key takeaway: Both systems provide comprehensive voice, video, and messaging capabilities, though Wildix’s browser-based video conferencing and integrated collaboration tools may offer an advantage for businesses prioritising ease of use.
4. Security features
- 3CX: Security features in 3CX include encrypted calls (SIP over TLS and SRTP), anti-fraud protection, and automatic backups. Businesses deploying 3CX on-premises will need to configure security protocols manually, adding a layer of complexity.
- Wildix: Wildix stands out for its strong security focus. It offers end-to-end encryption and does not require external SBCs or VPNs for security, simplifying management while reducing the attack surface. Wildix also integrates its security protocols into the system’s core, ensuring seamless protection without compromising usability.
Key takeaway: Wildix offers a more secure out-of-the-box solution compared to 3CX, which may require more hands-on management to achieve the same level of security.
5. Integration with other software
- 3CX: 3CX offers integrations with popular CRMs such as Salesforce, HubSpot, and Microsoft Dynamics. It also works with Microsoft Teams, which can be valuable for businesses already using Microsoft’s ecosystem.
- Wildix: Wildix also integrates with CRMs and other business tools but has fewer native integrations compared to 3CX. However, its API allows for custom integrations, which can be a solution for businesses with in-house technical expertise.
Key takeaway: If your business relies heavily on CRM systems or Microsoft Teams, 3CX offers broader integration options out of the box. Wildix’s custom API integrations, however, offer flexibility for businesses with specific needs.
Cost comparison – 3CX vs Wildix
Cost is often a key factor in the decision-making process, so understanding the pricing models of 3CX and Wildix is crucial.
1. 3CX pricing
3CX’s pricing is based on the number of simultaneous calls rather than users, which can make it a cost-effective option for small to medium-sized businesses. 3CX offers several pricing tiers, including:
- Standard: Free for up to 10 users with limited features.
- Pro: Starts from £145 per year for four simultaneous calls, offering advanced features like call centre reporting and CRM integrations.
- Enterprise: Starting from £175 per year for four simultaneous calls, this plan includes high availability and enterprise-level features.
3CX also offers flexible licensing, allowing businesses to choose between hosting on their own server or through 3CX’s cloud service.
2. Wildix pricing
Wildix’s pricing is more structured, with a per-user subscription model. Wildix doesn’t publicly disclose pricing on its website, but reports suggest that the base licence starts at around £20 per user per month, with additional costs for hardware like handsets and intercom systems. Wildix also offers several pricing tiers, which include:
- Essential: Basic UC features.
- Business: Includes collaboration tools, video conferencing, and more advanced features.
- Premium: Full-featured plan with advanced security and analytics.
Key takeaway: 3CX offers more pricing flexibility with its simultaneous call-based model, which may make it more cost-effective for smaller businesses. Wildix, while offering a more comprehensive all-in-one solution, may be more expensive, especially for larger teams requiring premium features.
Support and scalability
- 3CX: Provides support through its online knowledge base, community forums, and paid support packages. Scalability is one of its key strengths, with options for both small businesses and larger enterprises.
- Wildix: Offers a more managed service with dedicated customer support. While this may come at a higher cost, businesses that value direct support and ongoing management may find Wildix’s offering more attractive.
Key takeaway: 3CX’s scalability and flexible pricing make it a strong contender for growing businesses. Wildix may be more suitable for businesses that want a fully managed service without needing in-house IT support.
Conclusion – Which is the better choice for your business?
When comparing 3CX vs Wildix, the decision largely comes down to your business’s specific needs.
- Choose 3CX if you want a flexible, cost-effective solution with robust features and the ability to host on-premises or in the cloud. It’s an excellent option for businesses that already use Microsoft Teams or CRM systems and those looking for a scalable, customisable PBX solution.
- Choose Wildix if you’re looking for a more comprehensive UCaaS platform with built-in security and ease of use. Wildix’s browser-based system, seamless integration with hardware, and focus on security make it ideal for businesses prioritising ease of management and quick setup, though it may come at a higher price.
In the end, both systems have their merits, and your choice will depend on your business’s size, technical requirements, and budget. For smaller teams, 3CX’s lower price point and flexibility could be a significant advantage, while Wildix may appeal to businesses that require a more secure, hassle-free communications platform.
FAQ
3CX offers more flexible deployment options, including on-premises, cloud, and hybrid models. Wildix is primarily a cloud-based UCaaS solution, making it simpler to manage but less flexible for businesses needing on-premises or hybrid setups.
3CX is generally more cost-effective, with pricing based on simultaneous calls and a free tier for small teams. Wildix follows a per-user pricing model, which can be more expensive, especially for larger teams or businesses needing advanced features.
Both systems offer video conferencing, but Wildix has built-in, browser-based video conferencing without needing additional plugins. 3CX also provides video conferencing, but it integrates with third-party tools like Microsoft Teams, adding flexibility but requiring more setup.
Wildix is easier to set up, as it’s a fully cloud-based, browser-accessible system with no need for software installation. 3CX may require more technical setup, especially for on-premises deployments, though the cloud version is easier to implement.
Wildix focuses heavily on security with end-to-end encryption and no need for external security systems like VPNs or SBCs. 3CX offers encrypted calls, but businesses need to configure security protocols themselves, particularly with on-premises solutions.
3CX offers broader integrations with popular CRM systems like Salesforce, HubSpot, and Microsoft Dynamics. Wildix also supports CRM integrations but relies more on API customisations, making it less straightforward compared to 3CX’s built-in options.
Both are strong for remote work, but Wildix’s browser-based system allows users to access the platform from anywhere without downloading apps. 3CX also supports remote work through its mobile and web apps, though it requires more initial configuration.
Both systems scale well, but 3CX offers more flexible scalability options due to its pricing based on simultaneous calls, making it more affordable for growing teams. Wildix’s per-user pricing can become costly as your team expands.
Wildix offers dedicated customer support as part of its managed service, which can be helpful for businesses needing ongoing assistance. 3CX provides support through knowledge bases, forums, and paid support packages, offering less direct help but more cost-effective options.
3CX offers direct integration with Microsoft Teams, making it an ideal choice for businesses already using Microsoft’s ecosystem. Wildix doesn’t offer native Teams integration but focuses on its built-in collaboration tools.