Voipfone is a UK-based business VoIP provider, known for offering affordable, flexible communication solutions for small to medium-sized enterprises (SMEs) and freelancers. As businesses continue to shift towards remote and flexible working arrangements, cloud-based phone systems like Voipfone are growing in popularity due to their accessibility, scalability, and cost-effectiveness. This review delves into the Voipfone product offerings, their pricing, and an analysis of their pros and cons, helping businesses determine if Voipfone’s solutions meet their needs.
Voipfone pricing list
| Feature | Voipfone Flex (£1.50/month)** | Voipfone 100 (£5/month)** | Voipfone 500 (£10/month)** | Voipfone 1000 (£15/month)** | Voipfone Unlimited (£20/month)** |
|---|---|---|---|---|---|
| Monthly cost (per user, ex VAT) | £1.50 | £5.00 | £10.00 | £15.00 | £20.00 |
| UK mobile & landline calls | None | 100 minutes | 500 minutes | 1000 minutes | Unlimited |
| Included phone numbers | None | 1 | 1 | 1 | 1 |
| Additional UK phone numbers | £3 each | £3 each | £3 each | £3 each | £3 each |
| Call groups | £1 each | Included | Included | Included | Included |
| Call barring | Not available | Included | Included | Included | Included |
| Call queue | £2 each | Not available | £2 each | £2 each | £2 each |
| Call me back pro | Not available | Not available | Not available | Not available | Not available |
| IVRs (single menu) | £5 each | £5 each | Included | Included | Included |
| IVRs (multi menu) | £10 each | £10 each | £10 each | £10 each | £10 each |
| Cloud call recording | £10 each | Not available | £10 each | £10 each | £10 each |
| Custom music on hold | £2 | £2 | £2 | £2 | £2 |
| Contract | No contract | No contract | No contract | No contract | No contract |
Explanation of key features:
- UK mobile & landline calls: Depending on the plan, you get a certain number of minutes or unlimited UK mobile and landline calls.
- Included phone numbers: Higher-tier plans include one phone number, while the Flex plan offers none.
- Additional UK phone numbers: You can add extra phone numbers for £3 each across all plans.
- Call groups: A feature that allows businesses to route calls to different groups of employees based on the caller’s input or business needs. Available in all plans except Flex (which charges £1 per group).
- Call barring: Restricts certain types of outbound or inbound calls to manage costs and security, available in all except Flex.
- Call queue: Manage multiple incoming calls by placing callers in a queue. Available in all plans except Voipfone 100 (offered for £2 each).
- IVR (Interactive Voice Response): Voipfone offers both single and multi-menu IVRs. Single-menu IVRs are included in most plans, while multi-menu IVRs come at an extra cost of £10 each.
- Cloud call recording: Allows businesses to record calls, with this feature available as an add-on in Voipfone 500 and higher plans (£10 each).
- Custom music on hold: For £2, businesses can personalise their hold music to align with their branding.
Key products and features
Voipfone offers a range of solutions designed to cater to different business sizes and communication requirements. These include flexible phone plans, virtual numbers, IVR systems, call management tools, and more. Below is an in-depth look at each solution.
VoIP phone system
Voipfone’s flagship product is its cloud-based VoIP phone system. It allows businesses to make and receive calls over the internet, offering the flexibility to connect employees from different locations, whether they are in the office, working remotely, or on the go. Some core features include:
- Voicemail-to-email: Receive voicemails directly to your email inbox, so you can listen and respond without needing to access the phone system.
- Call diverting and routing: Automatically forward calls to the correct person or department based on time of day or caller input.
- Call barring and call queues: Manage inbound calls more efficiently by restricting certain types of calls and ensuring important calls are answered in a timely manner.
Virtual PBX
Voipfone’s Virtual PBX (Private Branch Exchange) allows businesses to handle calls across multiple extensions, offices, or remote locations without the need for traditional hardware. It can be set up easily online and managed via a user-friendly interface. Some key features include:
- Interactive voice response (IVR): Guide callers to the appropriate department or information using automated menus. This is especially useful for businesses that need to handle high volumes of inbound calls.
- Custom music on hold: Customise the hold music with company messages or promotional content.
- Call recording: Record incoming and outgoing calls for compliance, training, or quality assurance purposes.
Conference calling
Voipfone’s conference calling feature allows businesses to hold virtual meetings with up to 25 participants. This is ideal for small team meetings, client presentations, or collaboration between different departments. There are no extra setup fees for conference calling, but call charges may apply depending on the participants’ numbers and the Voipfone plan being used.
Virtual numbers
For businesses seeking a local presence in different cities or countries, Voipfone provides virtual numbers. These numbers are not tied to a specific location, so businesses can appear to have a local presence in the UK or internationally, while receiving calls at any location.
SMS services
Voipfone enables businesses to send and receive SMS messages directly through its platform. This can be a useful feature for businesses involved in marketing campaigns, customer service, or appointment reminders.
Voipfone pricing plans
Voipfone offers several pricing tiers, catering to different business sizes and communication needs. Below is a detailed breakdown of the available plans:
Voipfone Flex
- Price: £1.50 per user, per month (ex. VAT)
- UK mobile and landline calls: Not included
- Included phone numbers: None
- Key features: Call groups, call queue (£2 each), IVRs (£5 each for single menu), custom music on hold (£2).
Voipfone 100
- Price: £5 per user, per month (ex. VAT)
- UK mobile and landline calls: 100 minutes per user
- Included phone numbers: 1
- Key features: Call groups, call barring, IVRs (£5 each for single menu, £10 for multi-menu), custom music on hold (£2).
Voipfone 500
- Price: £10 per user, per month (ex. VAT)
- UK mobile and landline calls: 500 minutes per user
- Included phone numbers: 1
- Key features: Call groups, call barring, call queue (£2 each), IVRs (£10 for multi-menu), cloud call recording (£10), custom music on hold (£2).
Voipfone 1000
- Price: £15 per user, per month (ex. VAT)
- UK mobile and landline calls: 1000 minutes per user
- Included phone numbers: 1
- Key features: Call groups, call barring, call queue (£2 each), IVRs (included for single menu, £10 for multi-menu), cloud call recording (£10), custom music on hold (£2).
Voipfone Unlimited
- Price: £20 per user, per month (ex. VAT)
- UK mobile and landline calls: Unlimited calls per user
- Included phone numbers: 1
- Key features: Call groups, call barring, call queue (£2 each), IVRs (included), cloud call recording (£10), custom music on hold (£2).
All plans are contract-free, meaning businesses can scale their services up or down without worrying about long-term commitments.
Voipfone pros and cons
Pros
- Affordable pricing: Voipfone’s pricing structure is highly competitive, especially for small businesses. The flexibility of choosing pay-as-you-go or fixed plans makes it easy to scale without unnecessary costs.
- Feature-rich for SMEs: Voipfone offers a wide variety of features typically only available in more expensive VoIP systems, such as IVR, voicemail-to-email, and virtual numbers.
- Scalability: Voipfone’s no-contract pricing model allows businesses to easily scale their operations by adding or removing users and features as needed.
- Customisable: With options to add call groups, music on hold, and IVRs, businesses can tailor the phone system to their specific needs.
- Remote working capabilities: Voipfone is built for flexibility, allowing staff to work from anywhere with internet access.
- No contract: All Voipfone plans are contract-free, offering businesses the flexibility to change or cancel their plans without penalties.
Cons
- Extra costs for features: While the base plans are inexpensive, businesses will need to pay extra for many key features, such as call recording, IVR menus, and cloud call recording. This can add up quickly depending on the specific needs of the business.
- Call quality dependent on internet: Like any VoIP service, Voipfone’s call quality depends heavily on the strength of your internet connection. Businesses with unreliable or slow internet may experience call drops or lower quality audio.
- Limited advanced features: Larger businesses or those with more complex communication needs may find Voipfone lacking in advanced features, such as detailed analytics or CRM integration.
- Basic interface: Voipfone’s user interface, while functional, is somewhat dated and may lack the polish and modern design of other competitors’ platforms.
Conclusion – Voipfone pricing review
To conclude our review, Voipfone is an excellent choice for small businesses and freelancers looking for a cost-effective and flexible communication solution.
The lack of contracts and the ability to scale up or down as needed makes it ideal for startups or businesses in transition. However, larger businesses or those needing more advanced analytics and integrations may want to explore other options.
For SMEs, Voipfone provides a robust set of features without the hefty price tag, offering services that can be tailored to fit specific business needs.
Alternatives
FAQ – Voipfone pricing review
Voipfone offers five pricing plans: Flex (£1.50/month), 100 (£5/month), 500 (£10/month), 1000 (£15/month), and Unlimited (£20/month). These prices are per user and exclude VAT. Each plan includes different features and call minutes, with additional services available as optional add-ons.
No, all Voipfone pricing plans are contract-free. This gives businesses flexibility, allowing them to upgrade, downgrade, or cancel their services at any time without penalty. It’s a great option for businesses that need scalable communication solutions without being locked into long-term agreements.
The Voipfone Flex plan is the most basic option at £1.50 per month. It includes no UK mobile or landline call minutes but allows businesses to access pay-as-you-go services and additional features like call groups (£1 each) and IVR (£5 each) for a small additional fee.
Voipfone offers different minute bundles depending on the plan: Voipfone 100 includes 100 minutes, Voipfone 500 includes 500 minutes, Voipfone 1000 includes 1000 minutes, and Voipfone Unlimited provides unlimited calls to UK mobile and landlines. Once the limit is reached, standard pay-as-you-go rates apply.
The Voipfone 100, 500, 1000, and Unlimited plans all include one UK phone number per account. However, the Flex plan includes no phone numbers, though businesses can add additional UK phone numbers for £3 each per month.
Cloud call recording is available in the Voipfone 500, 1000, and Unlimited plans as an optional add-on for £10 per month. This feature allows businesses to record both incoming and outgoing calls, which is helpful for training, compliance, or dispute resolution purposes.
Voipfone offers Interactive Voice Response (IVR) services. Single-menu IVRs are free with higher-tier plans but cost £5 each in the Flex and 100 plans. Multi-menu IVRs cost £10 across all plans. IVRs help direct incoming calls to the appropriate department or person within your business.
Yes, additional services like call queueing (£2 each), custom music on hold (£2), and call barring (£3) are available at extra costs. Businesses can customise their phone system by adding these features as needed, helping them build a communication solution that fits their specific requirements.
Yes, Voipfone allows you to upgrade or downgrade your plan at any time since there are no contracts. You can start with a basic plan like Flex and switch to a higher-tier option like Voipfone 1000 as your business grows or needs more minutes and features.
Voipfone charges international calls on a pay-as-you-go basis. Rates vary depending on the country and the type of number being called (landline or mobile). Businesses can check Voipfone’s international call rate table for a detailed breakdown of costs before making international calls.