Wildix is a well-established provider of communication and collaboration solutions, and has gained attention for its innovative and integrated offerings. In this review, we will explore the key products Wildix offers, focusing particularly on their phone systems, while also addressing the full range of services and solutions. We will also break down the associated Wildix pricing and weigh up the pros and cons for UK businesses.
Overview of Wildix solutions
Wildix is renowned for its Unified Communications as a Service (UCaaS) platform, which brings together multiple communication channels such as voice, video, messaging, and collaboration tools. Wildix products cater to businesses of all sizes and industries, offering flexibility, scalability, and advanced features for enhancing team collaboration and customer interactions.
| Product | Features | Price (Per User / Per Unit) | Pros | Cons |
|---|---|---|---|---|
| Phone System (Essential) | VoIP calling, mobile integration, messaging | £9–£12 per user, per month | Affordable for basic features | Limited advanced features |
| Phone System (Business) | VoIP calling, conferencing, file sharing, reporting | £15–£18 per user, per month | Mid-level pricing with collaboration tools | Moderate cost increase for extra features |
| Phone System (Premium) | VoIP calling, CRM integration, enhanced security, advanced collaboration tools | £25–£28 per user, per month | Advanced features for larger businesses | High cost for advanced features |
| Collaboration Tools | Video conferencing, messaging, screen sharing, presence monitoring | Included in tiers | Unified collaboration, seamless integration | No standalone pricing, included in higher plans |
| Contact Centre Solutions | Real-time reporting, IVR, omnichannel support, CRM integration | Included in Business and Premium tiers | Comprehensive customer service management | Only available in Business and Premium tiers |
| IP Phones | WorkForce: Basic handsets; SuperVision: Executive touch-screen models | £100–£150 (WorkForce); £300–£350 (SuperVision) | Reliable, integrated with Wildix system | High cost for executive models |
| DECT Phones | Wireless mobility options | £80–£200 per unit | Mobility and flexibility for on-the-go teams | Additional hardware cost |
| Conferencing Hardware | Speakerphones, video conferencing equipment | £200–£500 per unit | Enhanced conferencing capabilities | Higher price point for advanced models |
Wildix phone systems
The centrepiece of Wildix’s solutions is its cloud-based phone system, designed to improve business communications with features such as VoIP (Voice over Internet Protocol), mobile integration, video conferencing, and more.
Key features:
- WebRTC technology: Wildix uses WebRTC to enable browser-based communication without the need for additional plugins or software. This simplifies video and voice calls, making it easier for users to communicate both internally and externally.
- Mobile app: With the Wildix mobile app, your workforce can stay connected while on the move. It mirrors the desktop experience, ensuring that employees can manage calls, messages, and conferencing with ease.
- Collaboration tools: Wildix’s phone system integrates chat, file sharing, and video conferencing to streamline communication across the team. Users can collaborate in real-time through their browser.
- Security features: Wildix places a strong emphasis on security, offering encrypted communication and protections against cyber threats such as call interception.
Pricing for Wildix phone systems:
Wildix’s pricing model is subscription-based, depending on the level of service and the size of your business. They offer three primary packages:
- Essential: £9–£12 per user, per month. This package covers basic VoIP calling, mobile integration, and messaging.
- Business: £15–£18 per user, per month. This includes additional features such as conferencing, file sharing, and detailed reporting.
- Premium: £25–£28 per user, per month. The premium package offers advanced features like integration with CRM systems, enhanced security, and higher-level collaboration tools.
Wildix collaboration tools
Beyond their phone system, Wildix offers a range of collaboration tools that facilitate team communication, both in-office and remotely. These tools include video conferencing, screen sharing, and instant messaging, all of which are integrated within the Wildix ecosystem.
Key features:
- Video conferencing: The built-in video conferencing feature can host meetings directly from your browser, eliminating the need for third-party apps. Users can share screens and collaborate in real-time.
- Unified messaging: Wildix enables users to send messages across multiple devices, ensuring that communication is seamless no matter where team members are located.
- Presence monitoring: This feature allows you to see whether team members are available, on a call, or away, making coordination easier.
Pricing:
These tools are included within the different pricing tiers mentioned above, with higher-tier plans offering more advanced collaboration features, such as larger video conferencing capacities and CRM integrations.
Wildix contact centre solutions
Wildix also provides dedicated contact centre solutions, offering tools that are specifically designed to improve customer service and streamline operations. These solutions allow businesses to manage inbound and outbound calls, monitor agent performance, and integrate with CRM systems.
Key features:
- Real-time reporting: Wildix contact centre solutions provide live dashboards to track key metrics such as call volume, average handling time, and agent performance.
- Interactive Voice Response (IVR): The IVR system routes calls based on customer inputs, allowing businesses to optimise call handling and improve customer satisfaction.
- Omnichannel support: Businesses can manage customer interactions across various channels, including phone, email, and live chat, from a single platform.
Pricing:
Wildix contact centre solutions typically fall under the Business or Premium pricing tiers, with the Premium package offering advanced contact centre features such as CRM integration and detailed analytics.
Wildix hardware options
To complement their software solutions, Wildix offers a range of hardware products, including IP office handsets, headsets, and conferencing equipment. These devices are designed to integrate seamlessly with Wildix’s software platform, ensuring reliable and high-quality communications.
Key hardware offerings:
- Wildix IP phones: These phones come in various models to suit different business needs, from basic handsets to more advanced touch-screen models.
- WorkForce: £100–£150 per unit.
- SuperVision: £300–£350 per unit, designed for executives with touch-screen displays and enhanced features.
- DECT phones: Wireless options for businesses that require flexibility and mobility.
- Prices typically range from £80–£200 per unit, depending on the model and feature set.
- Conferencing hardware: Wildix also offers speakerphones and other equipment for audio and video conferencing, which range from £200 to £500 depending on the product.
Pros and cons of Wildix solutions
Pros:
- Comprehensive features: Wildix’s phone systems and communication tools offer a wide range of features designed to improve both internal and external communications.
- WebRTC integration: Browser-based communication is a standout feature that simplifies the user experience by eliminating the need for additional software.
- Scalability: Wildix’s solutions are scalable, making them suitable for businesses of all sizes. Whether you are a small business or a large enterprise, you can choose a plan that suits your requirements.
- Security: Wildix places a strong emphasis on security, with encryption and protection against hacking and call interception.
- Seamless collaboration: The integration of video, voice, messaging, and file-sharing tools enhances team collaboration.
Cons:
- Higher price for premium features: While Wildix’s pricing is competitive at the lower end, the cost can rise significantly for businesses that need advanced features, especially with the Premium package.
- Learning curve: Some users may find the wide array of features overwhelming initially, requiring time to fully adapt to the system.
- Hardware costs: While Wildix’s software solutions are well-priced, the hardware (such as IP phones and conferencing equipment) can add to the overall cost, particularly for larger teams.
Getting the best price
While Wildix is transparent in its pricing structure, especially for its tiered plans, there are several advanced costs that businesses should be aware of to avoid unexpected charges. Understanding potential hidden fees, discounts, and how to get the best prices is essential for managing communication costs effectively.
Hidden fees to consider
- Hardware costs: Although Wildix’s software subscription fees are relatively clear, businesses need to factor in the cost of hardware such as IP phones, DECT phones, and conferencing equipment. For larger organisations, this can represent a significant upfront investment, especially if opting for high-end models like the SuperVision touch-screen phones, which can cost upwards of £350 per unit.
- Implementation and setup fees: Some service providers may charge additional fees for the initial setup, configuration, and training. Although Wildix promotes a user-friendly, plug-and-play system, businesses requiring custom configurations or on-site support might incur extra costs.
- Premium feature upgrades: As you scale up to more advanced plans, certain add-ons or integrations, such as CRM systems or enhanced analytics for contact centres, could come at an extra charge. These features are generally bundled into the higher-priced tiers but may still require specific customisation that incurs additional fees.
- Maintenance and support costs: While Wildix typically includes support within its pricing tiers, some businesses may find that enhanced levels of support, such as dedicated account management or 24/7 technical assistance, come with additional charges.
Discounts and promotions
- Volume discounts: Wildix, like many UCaaS providers, offers discounts for larger organisations purchasing a significant number of user licences. If your business has a sizeable team, you may be eligible for price breaks, especially on Premium plans or hardware bundles.
- Annual contracts: Opting for an annual contract instead of a monthly subscription can result in discounted rates. Businesses willing to commit to long-term contracts often benefit from reduced per-user, per-month costs. This can be a good way to lock in savings, particularly if you’re confident in Wildix as your long-term communications partner.
- Partner programmes: Wildix works with a network of partners and resellers who sometimes offer promotional deals or added value services. Engaging with a Wildix partner can give you access to better prices or incentives, such as free consultations, hardware discounts, or extended support packages.
- Bundled solutions: If your business requires multiple products (e.g., phone systems, collaboration tools, and contact centre solutions), bundling services together under one plan or package can often lead to discounts. Businesses that consolidate all their communication needs under Wildix are more likely to negotiate better rates.
Tips for getting the best prices
- Negotiate with partners: When working with Wildix-certified partners, there’s often room for negotiation, especially for larger installations or longer contracts. It’s worth discussing your specific business needs to see if they can offer bespoke pricing or additional support at no extra cost.
- Test different plans: Wildix’s scalable solution allows businesses to start small and upgrade as needed. Take advantage of this by testing out a lower-tier plan and gradually moving up to Business or Premium only when required. This allows you to avoid paying for features you may not yet need.
- Review your usage regularly: After implementing Wildix, periodically reviewing your service and feature usage can reveal opportunities to downsize or optimise your plan. For example, if you’re paying for Premium features but rarely using them, you may benefit from downgrading to a Business plan.
- Look out for seasonal promotions: Wildix or its partners may offer seasonal discounts or promotional rates during certain times of the year, such as at the end of a financial quarter. Keep an eye on these opportunities to secure a better deal.
Conclusion – Wildix pricing review
Wildix offers a robust suite of communication and collaboration tools that can benefit businesses of all sizes. Their cloud-based phone systems, in particular, stand out for its versatility and ease of use, with features that support a modern workforce.
However, the cost of higher-tier plans and additional hardware may be a consideration for smaller businesses with tight budgets.
Overall, Wildix is a solid choice for UK businesses looking to enhance their communications infrastructure with scalable, secure, and feature-rich solutions.
Alternatives
FAQ – Wildix pricing review
Wildix phone systems start at £9–£12 per user, per month, under the Essential package. This basic plan includes VoIP calling, mobile integration, and messaging, making it a cost-effective solution for small businesses needing essential communication features.
Wildix includes collaboration tools within its phone system tiers. There are no separate fees for features like video conferencing or messaging, but more advanced collaboration tools are only available in the higher Business and Premium plans.
The Wildix Premium plan costs £25–£28 per user, per month. It includes advanced features like CRM integration, enhanced security, and robust collaboration tools, making it ideal for larger businesses or those with more complex communication needs.
Yes, Wildix typically offers discounts for businesses opting for annual contracts instead of monthly subscriptions. Committing to an annual plan can lower your per-user costs and provide long-term savings.
Hidden fees can include hardware costs, setup fees, or premium support. While Wildix advertises transparent pricing, businesses should be aware of additional expenses like purchasing IP phones or DECT handsets and customising certain features.
Wildix IP phones range from £100–£150 for basic models like WorkForce, to £300–£350 for executive touch-screen models like SuperVision. The exact cost depends on the specific model and features you require.
Yes, Wildix provides volume discounts for businesses with a large number of users. These discounts are usually negotiated directly with Wildix or its partners and can significantly reduce costs for larger organisations.
The Essential plan includes VoIP calling, mobile integration, and messaging at £9–£12 per user, per month. It’s a great entry-level option for businesses seeking basic communication tools without advanced features.
No, hardware costs such as IP phones and conferencing equipment are not included in Wildix subscription fees. These need to be purchased separately and can represent a significant upfront cost, depending on your business’s hardware needs.
To get the best price for Wildix, consider negotiating with a Wildix partner, bundling services, opting for annual contracts, and exploring volume discounts. Monitoring promotions and seasonal offers can also help you secure better deals.