Avaya is a global leader in business communication solutions, known for its innovative products that cater to businesses of all sizes. Whether you’re a small business looking for a reliable phone system or a large enterprise in need of a unified communication platform, Avaya has a range of offerings designed to streamline communication and improve operational efficiency. This review will cover the key products Avaya offers, their associated pricing, as well as the pros and cons to help you determine if Avaya is the right fit for your business.
Avaya products and pricing
| Product | Starting Price | Key Features | Pros | Cons |
|---|---|---|---|---|
| Avaya Cloud Office (ACO) | £16/user/month | – Unlimited UK calling – Video meetings (200 participants) – Team messaging & file sharing | – Easy to use – Mobile/desktop apps – Scalable plans | – Limited features in basic plan – Expensive higher tiers |
| Avaya IP Office | £25/user/month (Cloud) | – Voicemail, auto-attendant – Unified messaging – Hybrid deployment options | – Customisable – Hybrid options – Robust features | – Complex setup for on-premise – Higher cost for SMBs |
| Avaya OneCloud UCaaS | £20/user/month | – Cloud-based voice, video & messaging – AI-powered workflows – CRM integration | – Scalable – Powerful AI features – CRM integrations | – Overwhelming for small businesses – Premium features are costly |
| Avaya Spaces | £8/user/month | – Video conferencing – Screen sharing – Document storage | – Affordable – Easy to use – Ideal for small teams | – Limited features compared to enterprise solutions – Not ideal for larger companies |
| Avaya Contact Centre Solutions | £40/user/month (estimate) | – AI-powered customer service – Call routing & virtual agents – Omni-channel communication | – Excellent AI tools – CRM integration – Scalable | – High cost – Setup complexity |
Avaya Cloud Office (ACO)
Avaya Cloud Office is a comprehensive unified communications solution designed to meet the needs of remote and hybrid workforces. It combines messaging, video meetings, and phone calls into one platform.
- Cost: Pricing for ACO starts at £16 per user per month, with options for add-ons depending on your business needs.
- Features:
- Unlimited calling within the UK
- Video meetings with up to 200 participants
- Team messaging and file sharing
- Integration with over 200 popular business applications
- Pros:
- Easy-to-use interface with mobile and desktop applications
- Reliable cloud-based service, ideal for remote teams
- Flexible pricing and scalable plans
- Cons:
- Limited features in the basic plan
- Higher tiers can be costly for smaller businesses
Avaya IP Office
Avaya IP Office is a flexible on-premise and cloud hybrid solution that offers unified communications and collaboration for small and medium-sized businesses (SMBs). See our guide to best office phones.
- Cost: Pricing for IP Office depends on your setup and typically starts at around £25 per user per month for the cloud option. Custom pricing is available for on-premise solutions.
- Features:
- Voicemail, auto-attendant, and mobile integration
- Unified messaging, video conferencing, and collaboration tools
- Can be deployed on-premise, cloud, or hybrid
- Pros:
- Highly customisable with hybrid deployment options
- Reliable for businesses needing on-premise communication infrastructure
- Robust features for businesses looking for more than basic VoIP solutions
- Cons:
- Complex setup for on-premise solutions
- Can be expensive for businesses with limited budgets
Avaya OneCloud UCaaS (Unified Communications as a Service)
Avaya OneCloud UCaaS is an all-in-one cloud solution that integrates voice, messaging, and collaboration across devices and locations.
- Cost: Prices for Avaya OneCloud UCaaS start at around £20 per user per month.
- Features:
- Cloud-based voice, video, and messaging capabilities
- Contact centre integration
- AI-powered workflows and automation tools
- Available for SMBs and large enterprises alike
- Pros:
- Excellent scalability for growing businesses
- Powerful integrations with CRM systems like Salesforce
- Advanced AI features for enhanced workflows
- Cons:
- The extensive feature set may be overwhelming for smaller businesses
- Premium features come at a higher cost
Avaya Spaces
Avaya Spaces is a collaboration platform aimed at improving teamwork and productivity. It allows businesses to communicate via video conferencing, chat, and file sharing all in one place.
- Cost: Starting at around £8 per user per month for the basic plan, with higher tiers available depending on feature requirements.
- Features:
- Unlimited 1:1 video calls and group meetings
- Screen sharing and collaboration tools
- Document sharing and storage
- Pros:
- Affordable pricing, especially for small teams
- Simple user interface
- Ideal for remote work and project-based teams
- Cons:
- Fewer features compared to larger, enterprise-level collaboration tools
- Not suitable for larger enterprises with complex communication needs
Avaya Contact Centre Solutions
Avaya’s contact centre solutions are designed to enhance customer experiences through AI and automation. These solutions cater to businesses looking to improve their customer service via advanced features like automated workflows, call routing, and analytics.
- Cost: Pricing is customised based on the size of the contact centre and the required features. Estimates generally start at £40 per user per month.
- Features:
- Intelligent call routing and virtual agents
- AI-powered customer service tools
- Omni-channel communication (voice, email, chat, etc.)
- Pros:
- Powerful AI tools for improving customer experiences
- Integration with existing CRM and communication platforms
- Scalable for businesses of any size
- Cons:
- Can be expensive for small businesses with fewer customer service needs
- Requires some expertise for proper setup and management
Avaya pros and cons
Pros:
- Scalability: Avaya offers a range of solutions that cater to businesses of all sizes. Whether you’re a small business or a large enterprise, Avaya has products to meet your needs.
- Comprehensive features: From cloud-based solutions to hybrid and on-premise setups, Avaya provides comprehensive communication tools that cover voice, video, messaging, and collaboration.
- AI and automation: Many of Avaya’s products feature AI-powered workflows and customer service tools, making them highly efficient for businesses focused on improving their customer interactions.
- Flexibility: Avaya offers a variety of deployment options, including on-premise, cloud, and hybrid, giving businesses the flexibility to choose a solution that works best for them.
Cons:
- Pricing: While Avaya’s products are feature-rich, they can also be expensive, especially for small businesses or startups with limited budgets.
- Complexity: Some of Avaya’s more advanced solutions may require IT expertise for setup and management, which can be a barrier for businesses without a dedicated IT team.
- Basic plans limitations: The lower-tier plans often come with limited features, meaning businesses may need to upgrade to higher tiers to unlock the full functionality of the products.
Getting the best prices
When considering Avaya’s communication solutions, it’s important to be aware of potential advanced costs that may not be immediately obvious. Like many software and communication platforms, Avaya’s pricing structure can vary depending on the scale of your business, the features you need, and how you choose to deploy their services. Here’s a breakdown of potential hidden fees, discounts, and tips for getting the best prices.
Hidden fees and additional costs
Set-up and implementation costs:
- For solutions like Avaya IP Office and Avaya Contact Centre, especially when opting for on-premise or hybrid deployments, there can be additional set-up and implementation fees. These may include the cost of installation, server infrastructure, or custom configurations.
- If your business lacks an in-house IT team, you may need to hire external consultants to manage the deployment, which can further increase costs.
Premium features and add-ons:
- Many Avaya products, such as Avaya Cloud Office and Avaya OneCloud UCaaS, have basic tiers with limited functionality. To unlock advanced features—such as higher participant limits for video calls, CRM integrations, or AI-powered automation—businesses may need to subscribe to more expensive plans.
- Add-ons like extra storage, advanced security features, or integrations with third-party apps may also incur additional costs.
Maintenance and support:
- Some Avaya solutions, particularly on-premise ones, may require ongoing maintenance and technical support. While basic support is often included, enhanced support plans for faster response times or dedicated account managers may come at an extra cost.
- Software updates, especially for custom on-premise deployments, could involve additional fees.
Long-term contracts:
- Avaya often offers discounts for businesses willing to commit to long-term contracts (12, 24, or 36 months). However, these contracts can lock you into fixed terms, making it harder to switch providers or negotiate better deals later. Early termination fees may apply if you need to exit the contract prematurely.
Discounts and promotions
Volume-based discounts:
- Avaya offers volume-based discounts for larger organisations. If your business has a high number of users, you may be eligible for significant discounts on per-user pricing. It’s worth negotiating with Avaya sales representatives if you’re purchasing licences in bulk.
Seasonal and promotional offers:
- Keep an eye out for seasonal promotions or limited-time discounts. Avaya occasionally runs offers, particularly for their cloud-based solutions like Avaya Cloud Office and Avaya OneCloud UCaaS, which can lower your initial costs.
Bundling services:
- By bundling different Avaya products, such as combining a unified communications solution with a contact centre service, businesses may qualify for package discounts. Bundled pricing can be more cost-effective than purchasing services individually.
Partner and reseller discounts:
- Avaya works with a network of resellers and partners, who may offer competitive pricing compared to direct purchases. Some partners provide discounts, additional support, or custom packages tailored to specific industries, such as retail or healthcare.
Tips for getting the best prices
Negotiate contracts:
- Avaya is known for being flexible with their pricing, especially when it comes to larger deals. Don’t hesitate to negotiate for better rates, especially if you’re locking into a long-term contract or purchasing multiple products. Ask about free trials or discounted rates for the initial few months of service.
Consider cloud solutions:
- Cloud-based solutions, such as Avaya Cloud Office or OneCloud UCaaS, typically offer more flexibility in terms of pricing. These platforms are often easier to scale up or down, meaning you only pay for what you use. Cloud solutions also eliminate the need for expensive on-premise infrastructure, reducing upfront costs.
Monitor your usage:
- Many of Avaya’s pricing plans are based on usage metrics, such as the number of users or the volume of calls. Regularly reviewing your usage can help you avoid overpaying for features or capacity you don’t need. Downgrading to a lower-tier plan if you’re not using premium features can save significant money over time.
Check for integration costs:
- If you plan to integrate Avaya solutions with existing tools, such as CRM systems or third-party applications, make sure you understand any additional integration costs. Some integrations may require custom development work, which can incur extra fees.
Conclusion – Avaya pricing review
Avaya offers a robust range of communication and collaboration tools, making it a strong contender for businesses looking to improve internal and external communication.
While some of the products may be priced higher than competitors, the features and flexibility Avaya provides often justify the cost, particularly for medium to large enterprises.
For smaller businesses, Avaya’s entry-level offerings such as Avaya Spaces or the basic plan of Avaya Cloud Office provide a cost-effective way to get started.
Ultimately, Avaya is a great option for businesses looking for scalable, feature-rich communication solutions with advanced capabilities like AI and automation.
However, it’s important to weigh the cost against your business’s specific needs and IT capabilities to ensure you’re making the best investment.
Alternatives
FAQ – Avaya pricing review
Avaya Cloud Office pricing starts at £16 per user per month for the basic plan. Higher-tier plans with additional features, such as increased video participant limits or advanced integrations, can go up to around £40 per user per month depending on your business needs.
Yes, Avaya offers discounts for businesses committing to longer-term contracts, typically 12, 24, or 36 months. The longer the contract duration, the greater the discount. However, early termination fees may apply if you break the contract before the term ends.
Some Avaya products may come with hidden fees, including set-up and installation costs, additional charges for premium features, and enhanced support services. Customised on-premise solutions may also involve extra infrastructure or maintenance costs not included in the base price.
For cloud-based products, software updates are usually included in the subscription cost. However, for on-premise deployments, businesses may face extra charges for major updates, especially if custom configurations are involved. Always confirm update policies before purchase.
Yes, Avaya often provides discounts when businesses bundle multiple services, such as combining unified communications with contact centre solutions. Bundled packages can offer significant savings compared to purchasing each service individually, so it’s worth exploring these options.
Avaya typically offers free trials for its cloud-based products, such as Avaya Cloud Office or OneCloud UCaaS. Free trials allow businesses to test the platform’s features before committing to a subscription. Check with an Avaya representative for current trial availability.
Avaya’s pricing is competitive for the features it offers, particularly for larger businesses. However, it can be more expensive than some lower-cost alternatives, especially when advanced features or on-premise solutions are required. It’s best to compare offerings based on your specific needs.
Avaya offers solutions like Avaya Cloud Office and Avaya Spaces, which are well-suited to small businesses with affordable starting prices. However, more advanced services may be priced higher, making them more suitable for medium-sized and larger enterprises.
Yes, Avaya offers volume-based discounts for businesses with a larger number of users. If you have many employees or require multiple licences, it’s worth negotiating with Avaya’s sales team for discounted rates on bulk purchases.
If you’re on a fixed-term contract, your pricing typically remains constant throughout the term. However, if you’re on a month-to-month plan, Avaya reserves the right to adjust pricing, usually with prior notice. Always check the terms of your agreement.